Australia

Innovation Insurer is a family of products designed to help insurers manage today’s increasingly complex environment, successfully engaging and coordinating agents and partners, suppliers, technical experts and policyholders.      

"Innovation Insurer supports multiple markets around the world while providing an end-to-end suite of component solutions for the insurance industry. The end-user solutions for both internal and external users leapfrogs some other solutions in usability, meeting a wide array of customer interaction preferences.." 
Catherine Stagg-Macey 
Celent,
December 2009
  

The Innovation Insurer family offers end-to-end policy, claims and analytics management capabilities on a single platform. It combines sophisticated business process management functionality with flexible Service Oriented Architecture, helping to unlock the rigidities of legacy systems and enable greater business flexibility.

Innovation Insurer products:

  • Drive down direct and indirect costs
  • Improve speed to market with new products and services
  • Enable integrated yet highly customised distribution models including direct-to-customer
  • Manage the disparate parts of the end-to-end insurance value chain in a single place, improving customer service, retention and value.

As a modular ‘family’, Innovation Insurer gives you flexibility to choose functionally rich stand-alone components and leverage your existing IT investment. Those components can even be tailored to meet specific requirements.

Innovation Insurer is available in a range of engagement models so you access to world-class capability while controlling the capital investment required. Options include license/in-house, ASP, BPO or Software as a Service (SaaS).

Advanced Solutions

The Innovation Insurer family of products comprises:

  • Insurer Policy A comprehensive, configurable and adaptable solution designed to cover all aspects of policy management from product design through quote, underwriting, issuance, administration, reinsurance, financials, out-of-the box portals, integration and analytics
  • Insurer Claims A complete claims management solution, giving you the flexibility to support the skills and experience of your most successful claims handlers with 'out of the box' functionality, full supplier management, counter-fraud identification, wireless connectivity and industry specific analytics. Insurer Claims improves responsiveness and lowers the cost of claims while delivering superior service and enhancing retention
  • Insurer Analytics A Business Intelligence tool with components that provide ‘out of the box’ management reporting tailored to the insurance industry alongside 'train of thought' investigation of issues at an individual record level. The combination of rapid, plug-and-play headline reporting with individual record identification drives results that take Insurer Analytics beyond a traditional management information system
  • Insurer WORKS A solution to manage Workers’ Compensation policy and claims faster and more efficiently, ensuring injured workers get the early treatment that is proven to reduce losses. It provides a comprehensive approach combining innovative operational improvement to meet immediate needs with flexibility to meet future demands.

              

Proven performance

After rigorous testing, Innovation Insurer has been validated as the first Insurance Industry ISV for IBM’s new Insurance Process Acceleration Framework (IPAF).

As a core part of IPAF, Innovation Insurer software is helping insurance companies rapidly implement transformative business services based on best practices and global experience. It improves agility, productivity, competitiveness, profitability and combined ratios.

Industry Recognition
Celent Model Insurer Award for Claims for Esurance
Celent Model Insurer Award for Claims Management for Hertz
Celent Model Insurer Award for Policy Administration for American Modern Insurance Group
Hertz Recognised with Vanguard in Insurance (VIP) Standards and Technology Best Practice Award for Implementaion of Insurer Claims
INNovators Award for Online Claims Self-Service for Esurance

 

Links
Innovation Insurer Brochure
IBM IPAF Validation
IBM IPAF Validation Press Release
Insurer Performance Report

 

 Celent model for Claims Esurance