First Notice of Loss (FNOL)
For many people, calling an insurer to report a loss can be a traumatic process. It’s also a critical point in their relationship with you.
Our specialist staff seamlessly, calmly and sensitively direct claimants to the best course of action, often at a time when they are upset, uncertain and suffering stress or shock, providing a single, trusted point of contact.
First Notice of Loss (FNOL) needs consistent and transparent processes and experienced staff who can handle sensitive situations and distressed claimants.
We capture all details, events and data electronically so callers can report an incident in a single phone call, eliminating paperwork and reducing correspondence.