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Incident Management

Providers of any vehicle insurance, warranty or maintenance plans, including fleet managers, retailers and manufacturers, can benefit from Innovation Group’s Incident Management solutions.

From windshield damage to gas cards to vehicle lock-outs, Innovation Auto can streamline the laborious management and administration tasks associated with vehicle incidents, so you can focus more time on transforming and growing your business.

With a professional Customer Contact Center team that responds to all of your end-customer needs, we provide rapid response in a crisis, ensuring any incidents are dealt with quickly and compassionately, while enhancing customer satisfaction and protecting your brand reputation.

Our services are delivered on a “white label” basis, so customers are, in effect, contacting you. Conscious of our role in protecting the integrity of your brand, we maintain the highest standards in our service with industry-leading response times and significant cost savings through our supply chains and service network.

 

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