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Subsidence Management Services

At Innovation Property Subsidence Management Services we make complex processes look simple with technology that helps deliver the customer promise and technical expertise that allows us to deliver certainty of spend. We are a market-leading team of experts dedicated to subsidence claims fulfilment to delivery best in class customer satisfaction.

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At Innovation Property Subsidence Management Services, we deliver on your promises to your customer yet provide certainty of spend. We are the market-leader in the provision of outsourced subsidence claims management in the UK to the general insurance industry. We have the industry leading web-based technology, with £4.5M invested to date, dedicated to Subsidence to manage the claims process.

We employ the best people across our business - only qualified Engineers and Surveyors diagnose the claim cause. We manage a network of contractors for investigation and repair - our repair network has UK-wide coverage and has spent years focused solely on the delivery of a faster, more cost-effective property claims management solution.

Our technology SubsNetUK™ provides an end to end range of all services required for the investigation and mitigation of subsidence claims - one call, one instruction, one solution. We use the UK’s market leading property claims scoping tool - Innovation Symbility - which helps pin the scope of repair to eliminate variations and scope creep. The integrated process provides complete transparency throughout the lifecycle as all parties to a claim are linked via the unified technology portal.

We have a dedicated Customer Focus Team, showing our commitment to delivering customer excellence and to be known in the industry as a customer centric organisation, constantly striving for continuous improvement. We champion and are the core funder of investment in pure research itself into soils, arboriculture, and repair methods through The Clay Research Group.

Measureable and sustainable results are delivered by quantitative and qualitative service standards.

We are the trusted specialists to some of the biggest names in the insurance industry for Subsidence Claims handling with a track record in delivering first class customer service and savings.


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