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Testimonials
“We conducted extensive due diligence looking for a new claims system. We chose Innovation Group due to a combination of their experience in claims processing, the quality of the Insurer WORKS solution, and their willingness to work with us to provide the functionality we need to efficiently process claims. We have found their team to be very professional and organized with a corporate culture which includes very mature management processes.”
John Restivo
Director of Information Technology, Georgia Municipal Association (GMA)
Featured News

INNOVATION GROUP PUBLISHES ITS 2012 ANNUAL REPORT

“This has been a strong and positive year for our Group. We have worked hard to deliver significant growth in both revenue and profit,” said Andrew Roberts, Group CEO, Innovation Group.

INNOVATION GROUP LISTED IN LEADING INDUSTRY ANALYST FIRM’S 2012 HYPE CYCLE FOR P&C INSURANCE

The Innovation Group plc (Innovation Group) today announced the company has been listed as a sample vendor in Gartner’s “Hype Cycle for P&C Insurance, 2012” published by Kimberly Harris-Ferrante on July 27, 2012.

INNOVATION GROUP ANNOUNCES EXPANDED CAPABILITIES FOR INSURER ANALYTICS

Innovation Group today released a new version of Insurer Analytics, the business analytics component of the Innovation Insurer suite. The new release includes major enhancements for policy analysis, advanced insurance analytics, usability and extract / transform / load (ETL) process.

PRONTO INSURANCE COMPANY SELECTS INNOVATION INSURER SUITE AS FOUNDATION FOR FUTURE GROWTH STRATEGY

Innovation Group is pleased to announce Pronto Insurance (Pronto) has selected Innovation Group's Innovation Insurer Suite to replace the company's existing legacy system and to provide a platform for future plans.

INNOVATION GROUP AND TELEDESK JOINTLY ASSUME MARKET LEADERSHIP IN CLAIM MANAGEMENT AND ACCIDENT & REPAIR HANDLING

Innovation Group and TeleDesk announced today that they will be joining forces to become one of the most complete independent service providers in the Belgian market for 24x7 assistance, telemarketing, claims, accident and repair management for insurers, brokers, corporate fleets and leasing companies.

INNOVATION GROUP CUSTOMER PRAISE WINS INSURANCE IT RAVE AWARDS FOR INSURER CLAIMS AND INNOVATION AUTO

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced the company's Insurer Claims and Innovation Auto solutions have been recognised with 2012 Insurance IT RAVE Awards.

FIDELITY NATIONAL TITLE GROUP COMPLETES IMPLEMENTATION OF INNOVATION GROUP'S INSURER ANALYTICS

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced Fidelity National Title Group (FNTG) successfully implemented Insurer Analytics as part of phase one of the company's strategic initiative to automate and digitise the claims process in less than three months.

INNOVATION INSURER REVALIDATED FOR IBM'S INSURANCE INDUSTRY FRAMEWORK

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, is pleased to announce the re-validation of Innovation Insurer software for the IBM Insurance Industry Framework.

INNOVATION GROUP CONGRATULATES COURTESY INSURANCE FOR WIN AS A 2012 CELENT MODEL INSURER

Innovation Group is pleased to congratulate Courtesy Insurance Company (Courtesy), part of JM&A Group, and a subsidiary of JM Family Enterprises Inc., for their recognition by Celent, a financial services technology research and advisory firm, as a "Model Insurer" for their effective use of technology.

INNOVATION INSURER SUITE SELECTED BY TWO MAJOR AUSTRALIAN INSURERS

The Australian arm of Chubb and another Australian-based insurance company have selected Innovation Group's Innovation Insurer software system following a series of extensive evaluations.

INNOVATION INSURER SUITE SELECTED BY TWO MAJOR INSURERS

The Innovation Group plc is pleased to announce the selection of Innovation Insurer by two market-leading insurers in Australia following extensive evaluation processes with the newly-enhanced Innovation Insurer.

PREMIER PRIZM SELECTS INNOVATION GROUP'S INSURER ANALYTICS

The Innovation Group plc today announced Premier Prizm (Premier), an industry leading medical management services company, selected Insurer Analytics to strengthen the foundation of their service offering.

INNOVATION GROUP AWARDED FOR 'INSURER POLICY'

Celent awards the vendor for software solutions in four categores.

INNOVATION GROUP RECOGNISED WITH FOUR CELENT XCELENT AWARDS FOR INSURER POLICY

Innovation Group announced the company's Insurer Policy solution has been recognised as a leading solution with four XCelent awards in Celent's new reports, "Policy Management System Vendors: North American Personal P/C Insurance 2011 and North American Commerical P/C Insurance 2011."

RBS INSURANCE SELECTS INNOVATION GROUP FOR SUBSIDENCE CLAIMS MANAGEMENT

Innovation Group has announced the signing of a major contract with RBS Insurance ('RBSI'), a leading UK insurer.

INNOVATION GROUP LISTED IN LEADING INDUSTRY ANALYST FIRM'S 2011 HYPE CYCLE FOR P&C INSURANCE

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced the company has been listed as a sample vendor in Gartner's 2011 Hype Cycle for P&C Insurance published by Kimberly Harris-Ferrante on July 26, 2011.

FIDELITY NATIONAL TITLE GROUP, LARGEST U.S. TITLE INSURER, SELECTS INNOVATION GROUP'S INSURER CLAIMS AND INSURER ANALYTICS

Innovation Group is pleased to announce Fidelity National Title Group, Inc. (FNTG), the largest U.S. title insurance provider, selected Innovation Group's Insurer Claims and Insurer Analytics following an extensive evaluation process and in-depth PoC with the newly-enhanced components of Innovation Insurer. FNTG's parent company is listed on the NYSE and had approximately $5 billion in revenues in 2010.

AMERICAN FARMERS AND RANCHERS (AFR) SELECTS INNOVATION GROUP'S MANAGED REPAIR NETWORK

Selection Strengthens AFR's Claim Service and Coverage for their Customers

INNOVATION GROUP LAUNCHES NEW ENTERPRISE SOFTWARE FOR INSURANCE SECTOR

Innovation Group has announced a new version of its enterprise software for the global insurance market at the Acord Loma Insurance Systems Forum in San Diego.

INNOVATION GROUP’S BPO BUSINESS PARTNERS WITH ESTIMATOR TECHNOLOGIES TO OFFER THE FIRST DIRECT TO CONSUMER INSTANT ESTIMATES FOR AUTO DAMAGE

Strategic partnership enables Innovation Group’s managed repair network of auto body shops to enhance customer service and self-service options with real-time estimates through utilising cutting-edge Instant Estimator technology

FORD SELECTS INNOVATION GROUP FOR OUTSOURCED ACCIDENT CLAIMS MANAGEMENT

Ford of Britain and Innovation Group have announced a three-year contract to develop and deploy outsourced accident management and repair services for all owners of new and used Ford vehicles in the UK.

INNOVATION GROUP RECOGNISED WITH 2011 INSURANCE IT RAVE AWARD FOR INSURER CLAIMS

The Innovation Group plc (Innovation Group),today announced the company's Insurer Claims solution has been recognised with a 2011 Insurance IT RAVE Award.

CLEAR DATA STRATEGIES BECOMES EXCLUSIVE RESELLER OF INSURER PYRAMID

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing and software solutions to the insurance, fleet, automotive and property industries, today announced that Clear Data Strategies (CDS) will be the exclusive reseller of Insurer Pyramid, a workers' compensation solution suite.

TESCO CARS SELECTS INNOVATION GROUP FOR OUTSOURCED SERVICE BOOKING

Innovation Group has been selected by Tesco Cars (www. tescocars.com) to provide an outsourced maintenance and repair service for customers of the new online vehicle sales service in the UK.

INNOVATION GROUP CONTRIBUTES TO ACORD CAPABILITY MODEL AND USE BY CELENT IN BPO RESEARCH

Innovation Group announced their contribution to the ACORD Framework helping to expand the model to support additional business capabilities for the insurance value chain.

BEAUTIFUL WORDS

Thirty year legacy systems have a hard time meeting the needs of the a 21st century property/casualty insurer - in this case Mountain West Farm Bureau Insurance.

BPO NOW IT'S PERSONAL

Insurers' need for cost savings and business transformation is driving many to look for specialised, long-term relationships in a maturing BPO space.

INNOVATION GROUP INSURER CLAIMS MANAGEMENT SOLUTION RECOGNISED IN CELENT REPORT

Innovation Group's Insurer Claims lauded for an impressive upgrade in usability and configurability and success with BPO and SaaS delivery.

MODERN POLICY SOLUTIONS FOR TODAY'S CHALLENGES AND TOMORROW'S OPPORTUNITIES

Change. It's constant. But the last few years have seen unprecedented, unpredictable and uncontrollable change in the insurance market.

THE INSURANCE TIPPING POINT : INNOVATION AND TRANSFORMATION

...history has seen many tipping points, which have offered opportunities to use technology, thereby creating leaps in innovation and transformation. It is easy to believe that another “tipping point” is underway today.

NEW BUSINESS PROCESS OUTSOURCING : A STRATEGIC BUILDING BLOCK FOR INNOVATION

Over the last four decades, outsourcing has morphed as business models evolved, technology advanced and competition for resources and expertise expanded.

TIPPING POINT … INNOVATION AND TRANSFORMATION

Denise Garth, Vice President Global Industry Affairs, Innovation Group, looks at the emergence of consumerisation in the insurance industry which requires innovation, and says that companies must embrace technology to unleash innovation.

WESTERN COMPUTER SERVICES IMPLEMENTS INNOVATION GROUP'S INSURER ANALYTICS

The implementation is the first of several parallel efforts to implement its Innovation Insurer components, including Insurer Policy and Insurer Clams, for WCSI's customer, Mountain West Farm Bureau.

TIPPING POINT - INNOVATION AND TRANSFORMATION

VIRTUAL VIEWPOINT: VENDORS AS PARTNERS

Leading, innovative insurers have changed their views of vendors from a tactical to strategic focus due to vendors’ impact on the organisation and recognition that they are an extension of the insurer, enabling, creating new requirements as well as opportunities for innovation and collaboration.

TIPPING POINT - TRANSFORMATION ENABLED TECHNOLOGY

INNOVATION AND TRANSFORMATION

TELEMATICS DATA…TAKING INSURANCE RISK MANAGEMENT TO THE NEXT LEVEL OF INNOVATION AND BUSINESS VALUE

For the P&C insurance segment, auto insurance continues to be a significant portion of a company’s portfolio, as well as a growing and highly competitive product. With over one billion vehicles on the planet today, a projection of this doubling in the next two decades, increased safety and security requirements, oil/gas prices, environmental and government requirements, the days of a simple auto insurance product are long gone.

WORKERS' COMPENSATION - PASSING THROUGH THE EYE OF CHANGE

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What We Do

We enable business transformation for more than 800 insurers, banks, fleet, leasing and automotive companies across the globe with business process outsourcing, software, and world-class expertise.

We generate cost savings and reduce risk while providing continuous innovation, business agility and enhanced levels of customer satisfaction.   

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