Providing effective and efficient incident management
In recognising the differing needs of insurers across India, we have designed a flexible incident management notification and administration solution specifically for the Indian market. Built on a centralised e-business platform, our service is supported by regional expertise and resources.
The Innovation Group (India) process for incident recording and administration is managed electronically from the first moment of contact with the claimant or their representative. With our purpose-built incident management software, all details, events and data dealing with each incident are updated in an electronic claim form. This means an incident can be reported with a single telephone call, eliminating paperwork and unwanted hassle. We facilitate the repair process, handle the assessment process and ensure that our clients’ driver is back on the road with minimal fuss and minimal downtime.
Key features
- Central claims contact point
- Electronic claims lodgement
- Web based view of file status
Key benefits
- Peace of mind in knowing that customers have a central contact point in the event of a collision
- Assurance that vehicles are repaired quickly, cost-effectively and properly
Tailored solutions to suit your needs
At Innovation Group (India) we understand that offering a unique service is what will drive your business forward. This is why we are willing to work with our clients to develop tailored solutions that will help drive their businesses into the future.