Our national customer contact centre is staffed with highly dedicated consultants who will provide, to all parties, such as the driver, the vehicle owner, the assessor, the repairer and the insurer, ongoing support to ensure that the accident and subsequent claim is handled quickly and effectively, to reduce the time the vehicle and the client’s driver is off the road.
Our team is trained to meet your requirements in claims management and customer service with a single-minded focus; to provide assistance and advice when it is needed the most. Our team will collect all of the information required throughout the process and proactively manage the overall process to help achieve priority service for you within the agreed service delivery standards.
Our technology follows proven claims management processes that have been refined specifically for the Indian market, as well as being further tailored to the individual business rules of our clients.
Key features
- Central claims management contact point.
- Automated processes.
- Defined workflows.
- Right first time, template driven correspondence.
- Web based view of file and current status.
- Regular updates by SMS, email, website or by outbound call.
Key benefits
- Peace of mind in knowing that customers have a central contact point throughout the claim.
- Optimum management of the claim at all stages of the process.
- Single technology and platform that delivers integrated, consistent and quality ensured processes for all a clients’ claims throughout India.
Tailored solutions to suit your needs
At Innovation Group (India) we understand that offering a unique service is what will drive your business forward. This is why we are willing to work with our clients to develop tailored solutions that will help drive their businesses into the future.