Centralised service that controls total repair costs while minimising downtime
Innovation Group (India) provides a high quality assessment service to the motor vehicle insurance industry.
This includes on-site assessments for passenger, heavy and commercial vehicles across all of India.
Utilising our own internally developed incident management software, surveyors will be deployed instantly as part of the FNOL process, with the facility for insurers to track progress of assessments on-line, and access all notes, documents and reports in a real time environment.
To optimise performance, improve efficiencies and to drive consistent quality assessment processes across all of India, the surveyors can receive assessments and capture and submit all assessment information electronically. This ensures speedy deployment and completion of the assessment. Finalised assessment information is received back quickly in consistent format, meaning finalised assessment reports can be delivered instantaneously via e-mail, dramatically improving efficiencies and cost savings in back office administration for any claims department.
The developed assessment procedures enable a high quality inspection on each and every occasion. Hidden damage is never approved or guessed at, instead a documented re-inspection, or work-in-progress procedure is implemented to ensure that our client is paying only the correct price for vehicle repairs.
Our assessment philosophies and practices are major components of our ability to provide the enhanced customer service and lower repair costs.
Key features
- National coverage for all motor assessment needs.
- Ability to appoint and receive assessments on-line.
- Functionality to view or add notes on and off-line.
- Secure web access to completed assessment reports and supporting documentation.
- Tailored to suit a client’s internal claims and business processes.
Key benefits
- Improved efficiency.
- Consistent processes adopted by all involved in the process.
- Electronic communication, leading to faster deployment and assessment completion times, as well as improving quality.
- Reduction of collaboration between the repairer and insured reducing inflated or false claims.
Providing a competitive advantage
Innovation Group (India) concentrates its efforts on providing dedicated outsourced assessment services directly to the motor insurance industry. To achieve its goal, Innovation Group (India) applies a single-minded focus on the development of innovative processes, technology and resources to provide our clients with competitive advantages and cost efficiencies.