CONTACT CENTRES AND OUR EMERGING BUSINESS TALENT
Source: Innovation Group
South Africa, as we all know, faces a major challenge when it comes to developing (and retaining within the country) high quality, skilled business talent.
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DIMINISHING CONSUMER TRUST - PRODUCT FOCUS IS KEY
Source: Innovation Group
As Aramark CEO Joseph Neubaue once said, “It takes a lifetime to build a reputation, and only a short time to lose it all.” This is the unfortunate position financial brands now face after the global financial crash
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INSURERS RAISING THE BAR THROUGH TECHNOLOGY
Source: Asia Insurance Review
In a world where blackberries and websites dominate daily interaction, and databases are constantly storing information, insurers are not just stopping there but are endeavouring to leverage more on IT for their businesses despite today’s uncertain marketplace and continued cap on costs.
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CREATING AN ECOSYSTEM FOR INNOVATIVE AND EFFECTIVE MANAGEMENT
As the insurance industry is constantly bombarded with news of corporate challenges that, at times, cloud the long-term operational and strategic vision, insurers are pushed to be proactive, rather than reactive.
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INNOVATION AND TRANSFORMATION...ARE YOU READY?
Author: Denise Garth
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OUTSOURCING IN THE DOWNTURN: BEYOND COST CUTTING
Source: Innovation Group
In a global downturn outsourcing is perceived by many decision makers as a key opportunity. For companies fighting to ensure not only survival, but prosperity (especially relative to rivals facing the same challenging conditions) outsourcing is often hailed as a cost cutting silver bullet.
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