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At Innovation Property Ltd we offer a comprehensive range of property claims services that support the entire home insurance value chain to deliver peace of mind for customers and value for money for insurers.  From subsidence to storm damage to escape of water, we have the experience, bespoke technology platforms and specialist networks to give insurers and their policyholders the best customer experience in the industry.

Insurers often tell us nobody takes “real” ownership of claims. At Innovation Property Ltd, that is exactly what we do. We deliver services covering the entire general perils market in household insurance, helping insurer clients reduce costs and risks, improve efficiency, increase end-customer satisfaction and achieve profitable growth.  We are unique in supporting the entire insurance value chain in both wet and dry perils, with our claims management services spanning first notification of loss, triage, validation, investigation, mitigation and fulfilment. 

We have specialist teams – not generalists - that separately address and focus exclusively on managing the claim via type of peril, not via claim geography or location, and we use shared services such as contractor fulfilment and H&S to deliver efficiency and service quality.

Our best-in-class technology platforms focus on the appointment of the most appropriate resource, not just any resource, and the delivery of a single point of management and control, ensuring transparency and visibility for the customer and insurer.

Our services are delivered by six teams:


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