Innovation Group’s decades of specialist insurance experience is reflected in claims solutions that deliver measurable, sustainable improvements in customer service and profitability.
Our solutions maximise operational results by improving process effectiveness, reducing fraud, introducing cost efficiencies and ensuring speedy claims resolution. They can transform your claims handling - the biggest single cost in insurance where even small gains can be worth millions of pounds.
Our services span the entire claims lifecycle - from first notice of loss, through segmentation and assignment to case management, recoveries and settlement, incorporating the repair shops and supply chain.
You can choose a full, end-to-end solution or cherry-pick the services you need and choose them either as software, an outsourced solution, or as Software as a Service (SaaS).
Our solutions are all underpinned with our proven Service Oriented Architecture (SOA)-based claims platform which provides a comprehensive basis for taking control of the entire claims process. Our solutions are highly configurable and built on best-practice business processes to enable transformation and innovation.
By providing a systematic approach for managing and tracking claims, our solutions optimise the productivity and performance of your claims handlers, freeing them up to focus on complex situations and improving service, whether it be via a call centre or online.
Innovation Group’s claims management approach has reduced indemnity spend by 30% or more for some of the UK’s Top 5 general insurers.
For a leading global insurer, Innovation Group enables a saving of 40% per property claims, with less than 1% customer complaints. In the process we created a new pricing model for competitive and sustainable advantage.