North America
Testimonials
"Our strategic partnerships must replicate the quality services our policyholders have come to expect from Hastings Mutual. Hastings Mutual dedicates a considerable amount of time ensuring our vendors provide the type of customer support we’ve built our reputation upon. Innovation Group has met and exceeded our expectations by delivering service and choice to our customers while providing ease of business for our agency group.”
Chris Ballantyne, Vice President of Claims
Hastings Mutual
Latest News
TECH DECISIONS, NOVARICA ANNOUNCE 2013 RAVE AWARD WINNERS
Tech Decisions and Novarica announced the winners of the fourth annual 2013 RAVE Awards.
INSURANCE NETWORKING NEWS, CELENT ANNOUNCE VANGUARDS IN INSURANCE PRACTICES AWARD WINNERS
2013 Vanguards in Insurance Practices - Best Practices Award 1st place winner: AXA Global Direct – Avanssur (nominated by Innovation Group)
9 VENDORS, 6 INSURERS RECEIVE VIP AWARDS
Guidewire, IBM, Vertafore, AXA Global Direct – Avanssur, Zurich North America are just a few of the companies taking home Vanguards in Insurance Practices awards.
INNOVATION GROUP CUSTOMER SUCCESS AND PRAISE WINS INSURANCE IT RAVE AWARDS FOR INSURER CLAIMS
The Innovation Group plc (Innovation Group) today announced the company's Insurer Claims solution has once again been recognized with a 2013 Insurance IT RAVE Award.
INNOVATION GROUP ADDS INDUSTRY EXPERIENCE OF KAREN SULLIVAN TO NORTH AMERICAN SOFTWARE DELIVERY TEAM
Innovation Group today is pleased to announce that industry veteran Karen Sullivan is joining the company’s North American Software Team as EVP, NA Delivery.
CATASTROPHE MANAGEMENT: THROUGH THE EYES OF A PARTNER
Lessons from Hurricane Sandy and the Colorado wildfires.
INNOVATION GROUP SCORES HIGH IN NOVARICA ACE RANKINGS FOR INSURER CLAIMS
The Innovation Group plc (Innovation Group), today announced the company has achieved a Novarica Average Customer Experience (ACE) Silver Ranking (TM) of 94 for Insurer Claims.
INNOVATION GROUP, SANTAM AND INTEGRISURE FIRST TO PROCESS LIVE BATCH ON ASTUTE SWITCH FOR STRIDE
Innovation Group, a global provider of business process outsourcing (BPO) and software solutions to the insurance, financial services, automotive and property industries announced today that in conjunction with Santam and IntegriSure they became the first Insurer, Binder Holder and Service Provider to process the first live batch of insurance policies through the Astute switch for STRIDE on Wednesday 6 March 2013.
INNOVATION GROUP WINS 2013 IBM BEACON AWARD FOR BEST INSURANCE INDUSTRY SOLUTION
IBM Beacon Award Recognizes Innovation Group and Innovation Insurer for Technical Excellence, Industry Expertise and Innovation.
INNOVATION GROUP RELEASES NEW VERSION OF SUITE
New version of suite designed to support of personal, commercial and specialty lines.
INNOVATION GROUP WINS 2013 IBM BEACON AWARD FOR BEST INSURANCE INDUSTRY SOLUTION
The Innovation Group plc (Innovation Group), today announced the company and its flagship solution, Innovation Insurer, were named a winner of a 2013 IBM Beacon Award for Best Insurance Industry Solution.
INNNOVATION GROUP IMPROVES SUITE WITH FULL SUPPORT OF PERSONAL, COMMERCIAL, AND SPECIALTY LINES
The Innovation Group announces the latest release of its Innovation Insurer Suite, a platform that enables business change, responsiveness, growth and profitability through insight, innovation and performance for property & casualty insurers with any line of business and size.
The Innovation Group plc (Innovation Group), today announced the latest release of the company's award-winning Innovation Insurer Suite, which includes Insurer Policy, Insurer Claims, Insurer Configurator, Insurer Billing, Insurer Rating, Insurer Reinsurance and Insurer Analytics.
VIRTUAL VIEWPOINT: WHAT DOES THE FUTURE HOLD FOR YOUR ENTERPRISE?
Within the insurance industry, intensified consumer demands, increased competition, distribution channel evolution, product and service differentiation, as well as technology disruption, all contribute to a business environment of continual change.
BUILDING THE FUTURE-READY INSURER: A STRATEGIC ROADMAP FOR CHANGE
"The best way to predict the future is to invent it." - Alan Kay
Alan Curtis Kay is an American computer scientist known for his early work on object-oriented programming, windowing graphical user interface (GUI) design and credited with inventing the concept of the laptop back in 1968.
INSURANCE CUSTOMER DIVERISTY MEANS INCREASED EXPECTATIONS, OPPORTUNITIES
To determine growth opportunities, insurers need to gain customer insight on the varying heterogeneous segments within existing and new markets.
START ALL OVER AGAIN: POLICY ADMIN IN THE 21ST CENTURY
If, like me, you are tired of reading (or in my case writing) articles on core systems replacement, you may have to rethink your attitude about what is going on in the insurance industry, particularly with policy administration systems.
NEW APPOINTMENTS STRENGTHEN INNOVATION GROUP'S GROWING NORTH AMERICA SOFTWARE BUSINESS
The Innovation Group plc (Innovation Group) today announced three new appointments for the North America Insurer Software business with Martyn Sutton named Chief Sales Officer, Tom Mann named Chief Operating Officer and Denise Garth promoted to EVP NA Strategic Marketing & Industry Relations and Head of Global Market Strategy.
FRAUD DETECTION SOFTWARE INCREASINGLY IMPORTANT
Celent report profiles 13 vendors and offers insights in terms of data sources, service and delivery options.
LAYING THE PATH FOR NEW INSURANCE MODELS
The historical assumptions that serve as the foundation of insurance and business models have been shaken these past few years.
MORE WHO'S USING WHAT: INSURANCE SOFTWARE IMPLEMENTATIONS
Homesite Group Inc. has selected the Insurer Claims and Insurer Analytics components of The Innovation Group's Innovation Insurer suite to replace the company's claims administration systems.
HOMESITE INSURANCE SELECTS INSURER CLAIMS AND INSURER ANALYTICS
The Innovation Group plc (Innovation Group) today announced Insurer Claims and Insurer Analytics, components of the Innovation Insurer suite, were selected by Homesite Group Inc. (Homesite) to replace the company's claims administration systems.
WHO'S USING WHAT: RECENT INSURANCE SOFTWARE SOLUTION DEALS
Austin Mutual Insurance has implemented the Innovation Auto solution from Innovation Group to deliver end-to-end auto claims and repair services for its personal and commercial auto business across nine states.
AUSTIN MUTUAL INSURANCE COMPANY SELECTS INNOVATION GROUP’S INNOVATION AUTO
The Innovation Group plc (Innovation Group) today announced Austin Mutual Insurance Company (Austin Mutual) has selected Innovation Auto to provide end-to-end auto claims and repair services for the company’s personal and commercial auto business across nine states.
The Innovation Group plc (Innovation Group) today announced Insurer Policy, a component of the Innovation Insurer suite, received strong ratings for the six critical capabilities evaluated in the “Critical Capabilities for North American Property and Casualty Policy Management” report authored by Jeff Haner, principal research analyst for Gartner.
PREMIER PRIZM COMPLETES IMPLEMENTATION OF INNOVATION GROUP'S INSURER ANALYTICS
The Innovation Group plc (Innovation Group), today announced Premier Prizm, an industry leading medical management services company serving many of the top U.S. auto insurers, successfully implemented Insurer Analytics, a key component in Innovation Group's Innovation Insurer suite.
INNOVATION GROUP ANNOUNCES NEW RELEASE OF INNOVATION INSURER SUITE
The Innovation Group plc (Innovation Group), today announced the latest release of the company's flagship technology suite, Innovation Insurer, which includes Insurer Policy, Insurer Claims and Insurer Configurator.
INNOVATION GROUP RELEASES NEW VERSION OF INNOVATION INSURER SUITE
The Innovation Group announces the latest release of the company's flagship technology suite, Innovation Insurer, which includes Insurer Policy, Insurer Claims and Insurer Configurator.
INNOVATION GROUP UPDATES FLAGSHIP SUITE
Innovation Insurer upgrade designed to make the experience more customer-centric while decreasing operational and claims costs.
Read Innovation Group's full page advertorial in this issue on "Customer and Channel Choice" highlighting how we support this.
INNOVATION GROUP LISTED IN LEADING INDUSTRY ANALYST FIRM'S 2012 HYPE CYCLE FOR P&C INSURANCE
The Innovation Group plc (Innovation Group) today announced the company has been listed as a sample vendor in Gartner's "Hype Cycle for P&C Insurance 2012" published by Kimberly Harris-Ferrante on July 27, 2012.
INNOVATION GROUP LISTED IN LEADING INDUSTRY ANALYST FIRM'S 2012 HYPE CYCLE FOR P&C INSURANCE
The Innovation Group plc (Innovation Group) today announced the company has been listed as a sample vendor in Gartner's "Hype Cycle for P&C Insurance, 2012" published by Kimberly Harris-Ferrante on July 27, 2012.
INNOVATION GROUP LISTED IN LEADING INDUSTRY ANALYST FIRM’S 2012 HYPE CYCLE FOR P&C INSURANCE
The Innovation Group plc (Innovation Group) today announced the company has been listed as a sample vendor in Gartner’s “Hype Cycle for P&C Insurance, 2012” published by Kimberly Harris-Ferrante on July 27, 2012.
INNOVATION GROUP RELEASES NEW VERSION OF INSURER ANALYTICS
New version builds on Microsoft's BI technologies to measure, monitor, manage and uncover insights and opportunities.
INNOVATION GROUP EXPAND CAPABILITIES FOR ANALYTICS COMPONENT
The Innovation Group announces a new versionof Insurer Analytics, the business analytics component of the Innovation Insurer Suite.
INNOVATION GROUP ENHANCES INSURER ANALYTICS SOLUTION
What the vendor calls major enhancements to an already robust data master solution, include policy analysis, advanced analytics, data set visualization, dashboard manipulation and auditability for ETL.
INNOVATION GROUP ANNOUNCES EXPANDED CAPABILITIES FOR INSURER ANALYTICS
The Innovation Group plc (Innovation Group), today released a new version of Insurer Analytics, the business analytics component of the Innovation Insurer suite. The new release includes major enhancements for policy analysis, advanced insurance analytics, usability and extract / transform / load (ETL) process.
A NEW ERA OF CHANGE, DISRUPTION AND INNOVATION...IS YOUR POLICY SYSTEM READY?
It will likely seem cliche to say that the speed at which change is taking place today is faster than at any time in the last century, maybe even two.
PRONTO PLANS OVERHAUL OF EXISTING LEGACY SYSTEMS
Insurer to implement Innovation Group's entire suite, including policy, claims and analytic elements.
PRONTO INSURANCE PICKS UP INNOVATION INSURER SUITE
Pronto Insurance has chosen Innovation Group's Innovation Insurer Suite to replace its existing legacy system and to provide a platform for future plans.
WHO'S USING WHAT: INSURANCE SOFTWARE DEALS
Pronto Insurance has selected Innovation Group's Innovation Insurer Suite to replace the company's existing legacy system and to provide a platform for future plans.
PRONTO INSURANCE COMPANY SELECTS INNOVATION INSURER SUITE AS FOUNDATION FOR FUTURE GROWTH STRATEGY
The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, is pleased to announce Pronto Insurance (Pronto) has selected Innovation Group's Innovation Insurer Suite to replace the company's existing legacy system and to provide a platform for future plans.
INNOVATION GROUP ADDS MAACO REPAIR CENTERS TO INNOVATION AUTO MANAGED REPAIR NETWORK
The Innovation Group plc (Innovation Group), a global provider of business process services and software solutions to the insurance, fleet, automotive and property industries, is pleased to announce a new partnership with MAACO, a premier Multi-Shop Operator (MSO) repair operation in North America.
The largest car rental company in the world has to deal with a large number of claims as well. Hertz and its European operations were unable to operate their legacy claims system effectively due to limited automation, according to David Voller, European claim manager, Hertz Claim Management, Hertz Europe Ltd.
2012 RAVE AWARDS - WHAT DOES IT TAKE TO BE A RAVE WINNER?
Although the insurance industry has a long history of building its own technology solutions, the pendulum has been firmly paused on the "buy" side of the "buy vs. build" spectrum for the last few years across most core application areas.
Bill Garvey speaks with Denise Garth, SVP Strategic Marketing for Innovation Group. Denise discusses six strategic drivers underpinning a business and "claims revolution" ranging from changing customer expectations, business models and product innovation to data-driven decision capabilities. She explains strategic software choices including alternative, flexible pricing and delivery models critical in responding to market changes today and the future.
INNOVATION GROUP'S NEW RELEASE ENHANCES DATA CONVERSIONS
The Innovation Group, a provider of business process services and software solutions to the insurance industry, releases a new version of Insurer Conversion, the conversion component for the Innovation Insurer suite.
INNOVATION GROUP RELEASES NEW INSURER CONVERSION
New version attempts to enhance the capabilities of insurers handling data conversions.
The Innovation Group plc (Innovation Group), a global provider of business process services and software solutions to the insurance, fleet, automotive and property industries, today released a new version of Insurer Conversion, the conversion component for the Innovation Insurer suite.
7 TECH SOLUTION PROVIDERS, 6 INSURERS RECEIVE AWARDS
Microsoft, Applied Systems and Prudential are just a few of the companies taking home a 2012 Vanguards in Insurance Practices award.
FUTURE OF INSURANCE INITIATIVE LAUNCHED BY INNOVATION GROUP'S NORTH AMERICA OPERATIONS
The Innovation Group ("Innovation Group" or "The Group"), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, is pleased to announce the launch of the Future of Insurance initiative by Innovation Group's North America operation.
The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced the company's Insurer Claims and Innovation Auto solutions have been recognized with 2012 Insurance IT RAVE Awards.
2012 RAVE AWARDS WINNER: CLAIMS
Innovation Group: Insurer Claims Places Second.
FUTURE OF INSURANCE INITIATIVE LAUNCHED BY INNOVATION GROUP'S NORTH AMERICA OPERATION
The Innovation Group plc ("Innovation Group" or "The Group"), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, is pleased to announce the launch of the Future of Insurance initiative by Innovation Group's North America operation.
The Innovation Group plc ("Innovation Group" or "The Group"), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, welcomes Lewis Miller to the company as the chief financial officer (CFO) for Innovation Group's North America business.
The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced that Insurer Claims, a component of the Innovation Insurer suite, received a “Positive” rating in the 2012 MarketScope for North American Property and Casualty Claims Management Modules report authored by Jeff Haner, principal research analyst for Gartner.
INNOVATION GROUP UPDATES ANALYTICS SOFTWARE
Microsoft BI platform enables analytics to provide extensive data mastery capabilities for insurers.
INNOVATION GROUP RELEASES NEW VERSION OF INSURER ANALYTICS WITH INNOVATIVE AND EXPANDED CAPABILITIES
The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today released a new version of Insurer Analytics, the business analytics component of the Innovation Insurer suite.
INNOVATION GROUP ENHANCES SUITE OF PRODUCTS WITH CONFIGURATION COMPONENT
The Innovation Group, a provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, releases Insurer Configurator, a new component of the Innovation Insurer suite.
INNOVATION GROUP RE-ARCHITECTS INNOVATION INSURER SUITE, INTRODUCES NEW BUSINESS MODEL
The vendor celebrates the ease of use of the redesigned platform.
INNOVATION GROUP RELEASES INSURER CONFIGURATOR TO ENHANCE INDUSTRY LEADING INNOVATION INSURER SUITE
The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today released Insurer Configurator, a new component of the Innovation Insurer suite.
TERRY SCHWARTING JOINS INNOVATION GROUP'S NORTH AMERICA SOFTWARE TEAM AS VP OF SALES
The Innovation Group plc ("Innovation Group" or "The Group"), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, is pleased to announce the appointment of Terry Schwarting to the position of vice president of sales for Innovation Group's software business in North America.
INNOVATION GROUP SCORES HIGH IN NOVARICA ACE RANKINGS FOR INNOVATION AUTO
The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced the company has achieved a Novarica Average Customer Experience (ACE) Silver Ranking (TM) of 94 for Innovation Auto.
BUILD FOR CHANGE...A ROADMAP FOR THE FUTURE
Dramatic change. Regulatory demands. Fierce competition. Evolving expectations. Revamped operating models, and data, lots of data.
FIDELITY NATIONAL TITLE GROUP COMPLETES IMPLEMENTATION OF INNOVATION GROUP'S INSURER ANALYTICS
The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced Fidelity National Title Group (FNTG) successfully implemented Insurer Analytics as part of phase one of the company's strategic initiative to automate and digitize the claims process in less than three months.
No one likes to think of their company as being behind the technology curve, but those insurers operating without benefit of an advanced analytics system are doing exactly that.
Scott Diekmann has a simple explanation for why his company, Premier Prizm, is currently in the process of installing an analytics system it licensed from Innovation Group.
INNOVATION GROUP RECOGNIZED IN LEADING INDUSTRY ANALYST FIRM’S INSURANCE BPO REPORT
The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced the company has been recognized in Gartner’s 2011 Insurance BPO: Growing Demand and Maturing Provider Market report published by Kimberly Harris-Ferrante on December 19, 2011.
When choosing a policy administration system, insurers are looking for the ability to make as many changes as possible through "rules and tools"- based configuration rather than code-based customizations.
INNOVATION INSURER REVALIDATED FOR IBM'S INSURANCE INDUSTRY FRAMEWORK
The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, is pleased to announce the re-validation of Innovation Insurer software for the IBM Insurance Industry Framework.
CELENT HONORS 23 INSURERS FOR EFFECTIVE USE OF TECHNOLOGY
The research and analysis firm Celent names its 2012 Model Insurers. Insurers are identified for their best practices in the use of technology across various area of the enterprise.
Research and consulting firm Celent recognizes Nationwide's efforts at expert IT management of a 5-year, two-company consolidation; 23 other insurers noted for best practices.
INNOVATION GROUP CONGRATULATES COURTESY INSURANCE FOR WIN AS A 2012 CELENT MODEL INSURER
The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, is pleased to congratulate Courtesy Insurance Company (Courtesy), part of JM&A Group, and a subsidiary of JM Family Enterprises Inc., for their recognition by Celent, a financial services technology research and advisory firm, as a "Model Insurer" for their effective use of technology.
DIRECT GENERAL SELECTS INNOVATION GROUP'S INNOVATION AUTO SERVICES
The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced Direct General, a major regional insurer, selected Innovation Group's auto direct repair and independent adjuster services, delivered via the company's managed auto repair network (iMRN™), to enhance claims service and coverage.
THE FUTURE OF CLAIMS: FASTER, SMARTER, BETTER
To differentiate themselves, carriers will need to apply a host of mobile and data-intensive technologies to the claims process in the coming years.
MICHAEL PAULENKO JOINS INNOVATION GROUP'S NORTH AMERICA SOFTWARE TEAM AS VP OF POLICY PRACTICE
The Innovation Group plc ("Innovation Group" or "The Group"), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, is pleased to announce the appointment of Michael Paulenko to the position of vice president of Innovation Group's policy practice for Insurer Policy in North America.
INNOVATION INSURER SUITE SELECTED BY TWO MAJOR INSURERS
New Customer Wins Continues Momentum, Demonstrates Delivery Options and Business Value as a Best of Breed Suite
INNOVATION INSURER SUITE SELECTED BY TWO MAJOR INSURERS
The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, is pleased to announce the selection of Innovation Insurer by two market-leading insurers in Australia following extensive evaluation processes with the newly-enhanced Innovation Insurer.
PREMIER PRIZM SELECTS INNOVATION GROUP'S INSURER ANALYTICS
The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced Premier Prizm (Premier), an industry leading medical management services company, selected Insurer Analytics to strengthen the foundation of their service offering.
360 INSURANCE COMPANY IMPLEMENTS INNOVATION GROUP'S INSURER POLICY
The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced 360 Insurance Company (360 Insurance), a new start-up and wholly-owned subsidiary of Mountain West Farm Bureau Mutual Insurance Company (MWFB), has implemented Insurer Policy as the foundation for the company's market expansion. Western Computer Services Inc. (WCSI), the IT services organization of MWFB, is hosting the application.
INNOVATION GROUP AWARDED FOR 'INSURER POLICY'
Celent awards the vendor for software solutions in four categores.
Within every insurance company, there is a wealth of ideas about how to improve processes and deploy technology in creative ways to solve business problems.
Strong executive sponsorships, getting staff buy-in and learning when to say "no" are key when beginning a large claims system replacement project.
INNOVATION GROUP RECOGNIZED WITH FOUR CELENT XCELENT AWARDS FOR INSURER POLICY
The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced the company's Insurer Policy solution has been recognized as a leading solution with four XCelent awards in Celent's new reports, "Policy Management System Vendors: North American Personal P/C Insurance 2011 and North American Commerical P/C Insurance 2011."
INNOVATION GROUP CONTINUES EXPANSION OF NORTH AMERICA SOFTWARE TEAM
The Innovation Group plc ("Innovation Group" or "The Group"), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, is pleased to announce the appointment of Steve Rowbury as Executive Vice President (EVP) of Delivery for Innovation Insurer Software for North America.
NATIONWIDE INDEMNITY STICKS WITH INNOVATION GROUP, CHOOSES INSURER PYRAMID WORKERS' COMP SOLUTION
Innovation Group's Insurer Pyramid is a new .NET version of the system the vendor gained through the 2001 acquisition of Pyramid.
NATIONWIDE INDEMNITY SELECTS INSURER PYRAMID
Innovation Group today announced Nationwide Indemnity, a wholly-owned subsidiary of Nationwide Mutual Insurance Company, has selected the new Insurer Pyramid version 3.1 solution.
INSURANCE BPO MARKET UNDERGOING REVIVAL
The value proposition around managing growth and cost pressures, addressing the "new normal" of consumer requirements, and dealing with operational pain points are driving insurers to adopt insurance BPO.
FIDELITY NATIONAL TITLE SELECTS INNOVATION GROUP SOLUTION
Solutions expected to offer flexibility, functionality and ease of configuration to meet needs of title insurance business.
Innovation Group has always been described as a company that is different and promoting change.
INNOVATION GROUP LISTED IN LEADING INDUSTRY ANALYST FIRM'S 2011 HYPE CYCLE FOR P&C INSURANCE
The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced the company has been listed as a sample vendor in Gartner's 2011 Hype Cycle for P&C Insurance published by Kimberly Harris-Ferrante on July 26, 2011.
Farmington, CT - August 3, 2011 – The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, is pleased to announce Fidelity National Title Group, Inc. (FNTG), the largest U.S. title insurance provider, selected Innovation Group's Insurer Claims and Insurer Analytics following an extensive evaluation process and in-depth PoC with the newly-enhanced components of Innovation Insurer. FNTG's parent company is listed on the NYSE and had approximately $5 billion in revenues in 2010.
CARRIERS PARTICIPATE IN INAUGURAL INNOVATION GROUP CUSTOMER ADVISORY BOARD CONFERENCE
The Innovation Group, a provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive, and property industries, announces the company held its inaugural customer advisory board (CAB) meeting in Chicago, with senior executives representing twelve leading insurance companies using Innovation Group's software and BPO solutions.
INAUGURAL INNOVATION GROUP CUSTOMER ADVISORY BOARD FOR NORTH AMERICAN
The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced the company held the inaugural Customer Advisory Board (CAB) meeting in Chicago, Illinois with senior executives representing twelve leading insurance companies using Innovation Group’s software and BPO solutions. The meeting highlighted the need for transformation, innovation and collaboration and the significant ongoing impact strategically and competitively of using both software and BPO solutions.
INDUSTRY LEADERS DISCUSS KEY TRENDS AND IMPACT OF TRANSFORMATION, INNOVATION AND COLLABORATION
The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions, fleet, automotive and property industries, today announced the company held the inaugural Customer Advisory Board (CAB) meeting in Chicago, Illinois with senior executives representing twelve leading insurance companies using Innovation Group's software and BPO solutions.
TECHNOLOGY TRANSFORMATION: IT'S AFFECT ON THE INSURANCE INDUSTRY'S FUTURE
Euan King, CEO North America for the Innovation Group, discusses key transformation issues for the insurance industry with Bob Hyle, editor-in-chief of Tech Decisions magazine and technology editor for PropertyCasualty360.com.
CLAIMS MANAGEMENT - TRANSFORMING THE ENTIRE CLAIMS PROCESS
Managing claims is a complex process requiring rapid changes to marketplace demands.
BACK ON TOP: POLICY ADMINISTRATION SYSTEMS
More intuitive software and better connectivity have carriers looking closely at policy administration systems once more.
IASA 2011: IT TOWN HALL PROVIDES FORUM FOR LEADERS
Against a backdrop of continued economic uncertainty, IT professionals are challenged to deliver the highest level of technical capability to the business in the most cost-effective manner.
2011 VIP AWARD WINNER - MOUNTAIN WEST FARM BUREAU AND INSURER ANALYTICS
Insurance Networking News (INN) and Celent released INN’s fifth annual technology solution provider ranking for the insurance industry last night at an awards event held at the ACORD LOMA Insurance Systems Forum in San Diego.
TELLING THE WOOD FROM THE TREES
Insurers are grappling with strained business conditions and toughened regulatory scrutiny. What are technology firms doing to help insurance companies respond to these demands?
The Innovation Group plc (Innovation Group), a global provider of business process outsourcing and software solutions to the insurance, fleet, automotive and property industries, today announced Mountain West Farm Bureau (MWFB) and Western Computer Services Inc. (WCSI), were recognized at the VIP Awards sponsored by Insurance Networking News (INN) and Celent.
INNOVATION GROUP RE-ARCHITECTS INNOVATION INSURER SUITE, INTRODUCES NEW BUSINESS MODEL
Farmington, Conn.-based Innovation Group, a provider of business process outsourcing (BPO) and software services, has relaunched its Innovation Insurer Suite, now positioning the platform for development of competitive and innovative business processes by insurers.
2011 VIP AWARD WINNERS ANNOUNCED
In the 2011 Vanguards in Insurance (VIP) ranking, insurers were asked to name the technology firms that represent the "best of the best" in terms of the value they deliver.
INNOVATION GROUP RE-ARCHITECTS INNOVATION INSURER SUITE, INTRODUCES NEW BUSINESS MODEL
The vendor celebrates the ease of use of the redesigned platform.
INNOVATION GROUP, ESTIMATOR TECHNOLOGIES PARTNER ON DAMAGE ESTIMATOR
The Innovation Group, a provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive, and property industries, announces a strategic partnership with Estimator Technologies' Instant Estimator to enhance Innovation Group's BPO service, Innovation Auto.
AMERICAN FARMERS AND RANCHERS ADOPTS INNOVATION GROUP'S MANAGED REPAIR NETWORK
The managed repair network exemplifies Innovation Group's strategy to provide software and services that can help tier 2 and tier 3 P&C companies to compete with large national insurers.
AMERICAN FARMERS AND RANCHERS (AFR) SELECTS INNOVATION GROUP'S MANAGED REPAIR NETWORK
Selection Strengthens AFR's Claim Service and Coverage for their Customers
INNOVATION GROUP LAUNCHES NEW INNOVATION INSURER SUITE AND NEW BUSINESS MODEL
Innovation Group announces the launch of the newly re-architected Innovation Insurer suite, and a new business model leveraging Innovation Insurer as a platform for development of competitive and innovative business processes by insurers.
Strategic partnership enables Innovation Group’s managed repair network of auto body shops to enhance customer service and self-service options with real-time estimates through utilizing cutting-edge Instant Estimator technology
INNOVATION GROUP RECOGNIZED WITH 2011 INSURANCE IT RAVE AWARD FOR INSURER CLAIMS
The Innovation Group plc (Innovation Group), a global provider of business process outsourcing and software solutions to the insurance, fleet, automotive and property industries, today announced the company's Insurer Claims solution has been recognized with a 2011 Insurance IT RAVE Award.
CLEAR DATA STRATEGIES BECOMES EXCLUSIVE RESELLER OF INSURER PYRAMID
The Innovation Group plc (Innovation Group), a global provider of business process outsourcing and software solutions to the insurance, fleet, automotive and property industries, today announced that Clear Data Strategies (CDS) will be the exclusive reseller of Insurer Pyramid, a workers' compensation solution suite.
INNOVATION GROUP STRENGTHENS NORTH AMERICA SOFTWARE TEAM
Chester Gladkowski and Ray Dowling join Innovation Group's North America Software sales team focusing on Innovation Insurer Software.
The recent financial crisis has profoundly impacted the P&C Insurance industry. Low investment yields, exposure of long-term underwriting losses, increased competitive pressures, limited growth, and regulatory uncertainty are just a few of the long-term implications insurers are beginning to understand.
BACK TO THE FUTURE.....IT'S ALL ABOUT THE CUSTOMER!
Today, insurance is "going back to the future" by refocusing on the customer. Why?
WHERE INNOVATION BEGINS VOLUME 2, ISSUE 1
Industry analysts indicate that 2011 is the year of growth strategies, funded from new investment and reallocation of operational savings. Innovation Group is uniquely positioned to help our 170+ customers in the US market.
Saying a project is under budget and ahead of schedule is music to the ears of IT and business leaders alike.
INSURER ANALYTICS - STRATEGIC COMPETITIVE DIFFERENTIATOR
Data is the lifeblood of the insurance industry. It feeds, sustains and protects insurance organizations of all types and sizes.
INNOVATION GROUP CONTRIBUTES TO ACORD CAPABILITY MODEL AND USE BY CELENT IN BPO RESEARCH
The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, announced their contribution to the ACORD Framework helping to expand the model to support additional business capabilities for the insurance value chain.
INNOVATION GROUP CONTINUES TO STRENGTHEN NORTH AMERICA BPO TEAM
Michael O'Leary Joins as Vice President Auto Operations, Focusing on Innovation Auto BPO Services
Thirty year legacy systems have a hard time meeting the needs of the a 21st century property/casualty insurer - in this case Mountain West Farm Bureau Insurance.
INNOVATION GROUP’S BPO BUSINESS ANNOUNCES NEW SERVICES FOR INSURERS
Innovation Adverse Subrogation and Innovation Heavy and Specialty Equipment provide P&C insurers specialty services to enhance the customer claims experience
Insurers' need for cost savings and business transformation is driving many to look for specialized, long-term relationships in a maturing BPO space.
MODERN POLICY SOLUTIONS FOR TODAY'S CHALLENGES AND TOMORROW'S OPPORTUNITIES
Change. It's constant. But the last few years have seen unprecedented, unpredictable and uncontrollable change in the insurance market.
THE INSURANCE TIPPING POINT: INNOVATION AND TRANSFORMATION
...history has seen many tipping points, which have offered opportunities to use technology, thereby creating leaps in innovation and transformation. It is easy to believe that another “tipping point” is underway today.
NEW BUSINESS PROCESS OUTSOURCING: A STRATEGIC BUILDING BLOCK FOR INNOVATION
Over the last four decades, outsourcing has morphed as business models evolved, technology advanced and competition for resources and expertise expanded.
The insurance industry is undergoing significant change,
altering age-old assumptions and business practices.
Whether with customer demographics, new technology,
or new business models, leading companies are
embracing this change and “disruption” with creativity
and innovation to differentiate them and create bottom
line business value.
TIPPING POINT … INNOVATION AND TRANSFORMATION
Denise Garth, Vice President Global Industry Affairs, Innovation Group, looks at the emergence of consumerization in the insurance industry which requires innovation, and says that companies must embrace technology to unleash innovation.
WESTERN COMPUTER SERVICES IMPLEMENTS INNOVATION GROUP'S INSURER ANALYTICS
The implementation is the first of several parallel efforts to implement its Innovation Insurer components, including Insurer Policy and Insurer Clams, for WCSI's customer, Mountain West Farm Bureau.
VIRTUAL VIEWPOINT: VENDORS AS PARTNERS
Leading, innovative insurers have changed their views of vendors from a tactical to strategic focus due to vendors’ impact on the organization and recognition that they are an extension of the insurer, enabling, creating new requirements as well as opportunities for innovation and collaboration.
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Analyst Views
- Gartner Critical Capabilities for Policy Management Recognizes Insurer Policy
- Insurer Analytics Recognized in Celent Claims Fraud Solutions Report
- Gartner P&C Insurance Hype Cycle Recognizes Innovation Group Solutions
- Gartner Positive Rating for Insurer Claims
- Celent Data Mastery Report Includes Insurer Analytics
Industry Recognition
- Innovation Insurer Recognized with 2013 IBM Beacon Award for Insurance Industry Solution
- Insurer Claims Earns 2013 Novarica ACE Ranking of 94
- XCelent Awards for Insurer Policy
- 2012 RAVE Awards for Insurer Claims & Innovation Auto
- 2012 VIP Award for Insurer Policy & Conversion
- 2012 Celent Model Award for Insurer Claims
Customer Advocacy
Thought Leadership
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