North America
"Serving and growing our niche customer base with unique, innovative products and services are critical for GuideOne's personal lines business. Selecting a new core policy system with robust functionality and technology like Insurer Policy was critical. Their broader solution portfolio of Insurer Analytics and business process services set them apart. Equally important was demonstrating a culture of trust and integrity, a commitment to us as a customer and a business model that is a win-win for both parties.  Innovation Group demonstrated this through the selection process and proof of concept and as we have launched the project."
John Whalin, Vice President Personal Lines, GuideOne
GuideOne Insurance Company

THE FUTURE IS CLOSER THAN YOU THINK

Now that everyone is settling into 2014, it's time to look more carefully at the year ahead and beyond. Every year, we all see numerous articles and reports focused on what we can expect to see technologically and within the insurance industry. They help us see what is possible as well as probably. While it is impossible to list all the predictions here, the following are just a few thought-provokers.

ON THE ROAD

Jack Kerouac wrote On The Road back in 1957. Willie Nelson sang On the Road Again in 1980. Now Innovation Group is going back on the road too! Conference season is almost upon us and it's a time when all of us get to meet with old friends and make new contacts at these industry events from coast to coast.

CHANGING TIMES, CHANGING PROCESSES

It has been said many times but bears repeating … times, technology, and processes change and companies that wish to remain innovative and agile must do the same. We've talked a lot about how insurance carriers must adapt to today's world while becoming Future-ready. Using the latest technologies, adopting an agile approach, becoming more savvy about your data and how you use it, will enable changes in the way you do business and ensure that you remain competitive.

INNOVATION GROUP AND SPATIALKEY ANNOUNCE STRATEGIC PARTNERSHIP

Innovation Group announces a new strategic partnership with SpatialKey that combines the expertise of two leading insurance industry data analytics solution providers.

INNOVATION GROUP RELEASES QUICK-EST MOBILE CLAIMS TOOL

Innovation Group is pleased to announce the release of, Quick-Est, a new tool which enables claimants to capture vehicle damage at the time of an accident without the assistance of an appraiser. The availability of Quick-Est will immediately increase claims processing efficiency while lowering costs and cycle times for Innovation Group's insurer clients.

IMPERIAL FIRE & CASUALTY SELECTS INNOVATION GROUP'S INSURER CLAIMS AND INSURER ANALYTICS

– Innovation Group is pleased to announce Imperial Fire and Casualty Insurance Company (Imperial), a Southport Lane portfolio company, has selected Innovation Group’s market-leading Insurer Claims and Insurer Analytics products to enhance support for the company’s personal and commercial auto lines of business, as well as property claims management.

NEW VERSION OF INNOVATION INSURER SUITE PLATFORM LAUNCHED

Innovation Group has announced the latest release of its Innovation Insurer suite for property and casualty (P&C) insurers, which includes Insurer Policy, Insurer Claims, Insurer Configurator, Insurer Billing, Insurer Rating, Insurer Reinsurance and Insurer Analytics.

BE THE MASTER OF YOUR DATA

Gaining control and mastery of your data for business decision-making is critical. Your level of proficiency can determine your future. That's why Innovation Group released the Innovation Data Mastery Maturity Model (IDMMM) to help insurers understand where they are in the data mastery journey and then work together to create a roadmap and strategy to maximize the business value of solutions, including Insurer Analytics, and improve their overall business processes.

TO SAAS OR NOT TO SAAS

We all hear the same mantra in business today: decrease costs, increase efficiency, and do more with less. But how do you do this when it comes to core systems? How do you replace legacy solutions with modern ones and do it cost-effectively? One answer is to look at how you deploy systems and see the cloud and Software as a Service (SaaS) as a solution.

INNOVATION GROUP RELEASES TOOL TO MAXIMIZE INSURERS' CONTROL OF MOUNTING DATA

Innovation Group has released the Innovation Data Mastery Maturity Model (IDMMM), a product designed to help insurers understand milestones and identifiers in the data mastery journey so they are better equipped to create a roadmap and strategy that maximizes the business value of solutions, including Innovation Group's Insurer Analytics.

ONE SMALL STEP FOR LEADERS ... ONE GIANT STEP FOR INSURER-KIND

At the beginning of 2013, we started discussing the importance of being a Future-ready insurer. Focus was put on what it meant, why it mattered and why it was crucial to be future-ready? Now, it's time to look at the next big question — what do you do first? What are the first steps? To kick off 2014, we're going to examine those steps and why now is the time to turn thought to action.

INNOVATION GROUP RELEASES INNOVATION DATA MASTERY MATURITY MODEL

Innovation Group announced the release of the company's newly-created Innovation Data Mastery Maturity Model (IDMMM) which is designed to help insurers understand milestones and identifiers in the data mastery journey, so they are better equipped to create a roadmap and strategy that maximizes the business value of solutions, including Innovation Group's Insurer Analytics.

INNOVATION GROUP RELEASES INNOVATION DATA MASTERY MATURITY MODEL

Innovation Group announced the release of the company's newly-created Innovation Data Mastery Maturity Model (IDMMM) which is designed to help insurers understand milestones and identifiers in the data mastery journey, so they are better equipped to create a roadmap and strategy that maximizes the business value of solutions, including Innovation Group's Insurer Analytics.

GETTING SAAS-Y WITH INNOVATION GROUP

What exactly is SaaS and why should you care? It's an ideal deployment option and can and should be a crucial part of your IT and business strategic planning. It has grown and matured making it a logical option for enterprise roll-outs.

CLOUD, CORE AND COMPETITION

If it ain't broke, don't fix it … that's how many feel about software deployment using an on-premise model. Well, times have changed, technology and core business software has evolved, and you need to leverage these capabilities to increase your efficiency, effectiveness and competitiveness to stay future-ready and relevant. Today, thanks to the cloud, there are alternatives for deploying solutions.

POLICY ADMIN SYSTEMS: READY FOR PASTURE

It seems everything old really is new again, making vintage and retro all the rage. People are in love with classic cars, antique furniture and golden oldies. The same can't be said for technology, however. Even though many insurers still are struggling to maintain legacy systems, there is nothing "cool• about them. Think back just a few years to that flip phone that you carried in your pocket_ It was cutting-edge. Just like a Star Trek communicator, right? Now, think about trying to answer an e-mail, send a text or buy something online using that phone. Not a pretty picture is it? Do you remember how many clicks it took just to make a lower case "o"?

THE FUTURE IS CLOSER THAN YOU THINK. ARE YOU READY? (PART 2 OF 2)

The world is changing faster than ever and insurers need to be ready for what is on the horizon as well as for what's in the distance. How will personalized insurance packages, 3D, and other technologies transform your business? How can your vision and planning determine your future? The world is changing faster than ever and insurers need to be ready for what is on the horizon as well as for what's in the distance. How will personalized insurance packages, 3D, and other technologies transform your business? How can your vision and planning determine your future?

HOW SAAS CAN HELP INSURERS STAND OUT FROM THE CROWD

Unless something disrupts the process, typically the rich get richer and the poor get poorer. Isn't that how the saying goes? Well, the same can hold true in insurance: Traditionally, top-tier insurers have the revenues, investments and access to capital needed to acquire and implement modern and leading-edge technologies and business solutions. They also have the big marketing budgets to make certain everyone knows their brand and all of their insurance offerings, from products to service. So, where does that leave the smaller or niche insurers trying hard to compete?

THE FUTURE IS CLOSER THAN YOU THINK. ARE YOU READY? (PART 1 OF 2)

The world is changing faster than ever and insurers need to be ready for what is on the horizon as well as for what's in the distance. How will customer DIY, mobile, data & analytics, architecture & agility, and collaboration transform your business?

WHEN WILL INSURERS STOP USING COMPLEXITY AS A CRUTCH?

For the last several years, innovation has been a hot topic. Change is occurring faster and faster than most people can keep up with and insurers, in particular, have been heavily challenged to change their processes and legacy ways of thinking about their industry. Analyst firms and some vendors have been predicting that those that innovate will be the market leaders and those that stay the course will be yesterday's news.

DOES YOUR LANDSCAPER DO YOUR TAXES?

Do you go to your exterminator to fix a cavity? Is your landscaper doing your taxes? Hopefully not. While these are extreme cases, they do represent some of the discussions surrounding core competencies and corporate focus that have gone on for years and continue today.

AVOID BEING A DIGITAL DODO BIRD

For the past few years, one of the hottest terms has been digital disruption. It is often followed by agility, vision, change, infrastructure … and extinction. But what is it and what does it really mean for you and your company?

WHO'S THE BOSS?

It's a classic movie and TV theme … the confusion over who is really the boss. It was even a hit show for Tony Danza. Does the housekeeper or butler really run the household?

FOR INSURERS, IT'S ALL ABOUT ANALYTICS

Having good data analysis tools can help insurance companies run their business better.

INNOVATION GROUP LISTED IN LEADING INDUSTRY ANALYST FIRM’S 2013 HYPE CYCLE FOR P&C INSURANCE

Innovation Group today announced the company has been listed as a sample vendor in Gartner’s “Hype Cycle for P&C Insurance, 2013” published by Kimberly Harris-Ferrante on August 5, 2013.

GREAT EXPECTATIONS: ENHANCED CUSTOMER EXPERIENCE

"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." This quote from Amazon's Jeff Bezos says it all.

INNOVATION GROUP NAMES NEW CHIEF SALES OFFICER FOR INSURANCE BUSINESS PROCESS SERVICES DIVISION

The Innovation Group plc (Innovation Group) is pleased to announce the appointment of Christopher S. Benecick as chief sales officer for Innovation Group's Insurance Business Process Services.

CLAIMS HAPPEN...ARE YOU FUTURE-READY ENOUGH TO HANDLE THEM?

Claims happen, which is why people buy insurance. Just look at the statistics:

UNITED PROPERTY & CASUALTY INSURANCE COMPANY SELECTS INNOVATION GROUP'S INSURER CLAIMS AND INSURER ANALYTICS

Innovation Group today announced United Property & Casualty Insurance Company (UPC), a subsidiary of UPC Insurance, selected Insurer Claims and Insurer Analytics, components of the market-leading Innovation Insurer suite, to replace the company's legacy claims management system and to serve as an enterprise data mastery solution respectively.

UNITED PROPERTY & CASUALTY SELECTS INNOVATION GROUP FOR CLAIMS, ANALYTICS

Insurer looks to replace legacy claims management system, implement enterprise data mastery technology.

WHO'S USING WHAT: NEW INSURANCE TECHNOLOGY IMPLEMENTATIONS

KnightBrook Insurance has selected the Innovation Auto software from the Innovation Group to provide auto claim repair services for the company's national auto business to enhance service and provide customers with repair service options.

UNITED PROPERTY & CASUALTY INSURANCE COMPANY SELECTS INNOVATION GROUP’S INSURER CLAIMS AND INSURER ANALYTICS

Innovation Group today announced United Property & Casualty Insurance Company (UPC), a subsidiary of UPC Insurance (NASDAQ: UIHC), selected Insurer Claims and Insurer Analytics, components of the market-leading Innovation Insurer suite, to replace the company's legacy claims management system and to serve as an enterprise data mastery solution respectively.

KNIGHTBROOK SELECTS AUTO CLAIMS SOFTWARE FROM INNOVATION GROUP

Specialty insurer makes purchase in an attempt to improve claims results by supplementing its auto direct repair program.

POLICY MANAGEMENT SYSTEMS: PREPARE FOR TOMORROW

When insurance first began, life was simpler. The risks that insurers covered were few compared to today. As for policy management, well, there were no computers or technologies used.

KNIGHTBROOK INSURANCE COMPANY SELECTS INNOVATION GROUP’S INNOVATION AUTO

The Innovation Group plc (Innovation Group) today announced that KnightBrook Insurance Company (KnightBrook), an affiliate of the Knight Insurance Group, has selected Innovation Auto to provide auto claim repair services for the company’s national auto business to enhance service and provide customers with repair service options.

VIRTUAL VIEWPOINT: BECOMING A CUSTOMER-CENTRICITY INSURANCE CARRIER

Customer centricity is the wave of the future for property & casualty insurance, but many carriers have yet to catch up with their competition.

TELEMATICS: NOT YOUR FATHER'S AUTO INSURANCE

Auto insurance today isn't as simple as it used to be. Back "in the day" you contacted an agent, he or she put together a policy based on your car, factored in usage and history, and sent you a bill.

INNOVATION GROUP RELOCATES BPO CALL CENTER FACILITY

The Innovation Group plc (Innovation Group) today announced that following an extensive business assessment, the company is relocating call center operations, which primarily provide first notice of loss (FNOL) service, from Springfield, Mass. to Chicago, Ill.

FAILING TO PREPARE, PREPARING TO FAIL

Catastrophes are now a part of the New Normal. As New Jersey Governor Chris Christie said late last year "I'm never gonna use the phrase hundred-year storm again because we've had three of those, three hundred-year storms, in the past three years."

INNOVATION GROUP ADDS SQL SUPPORT TO INSURER SUITE

The addition responds to the increasing demand by insurers and the industry at-large, Innovation Group said.

MICROSOFT SQL SUPPORT ADDED TO INNOVATION GROUP'S INSURER SUITE

The Innovation Group announces support of Microsoft SQL Server has been validated with performance and efficiency testing in Microsoft's labs and has been added to the insurance technology provider’s Innovation Insurer Suite.

INNOVATION GROUP ADDS SUPPORT FOR MICROSOFT SQL SERVER TO INNOVATION INSURER SUITE

The Innovation Group plc (Innovation Group), today announced support of Microsoft SQL Server has been validated with performance and efficiency testing in Microsoft's Redmond labs and has been added to the company's award-winning Innovation Insurer Suite.

GUIDEONE READIES CORE SYSTEM REVAMP WITH INNOVATION GROUP SELECTION

The insurer is also continuing a push to improve its analytics capabilities by implementing Innovation Group analytics software.

GUIDEONE GOES WITH INNOVATION GROUP'S POLICY ADMIN SOLUTION

Personal lines insurer looks to Insurer Policy and Insurer Analytics to provide a new foundation for customer service.

LEADER OR LEMMING: WHICH ARE YOU?

If you lead, they will follow, or so the saying goes. To be a leader you need exceptional qualities such as vision, knowledge, determination, and innovation.

WHO'S USING WHAT: INSURERS IMPLEMENT SOFTWARE SOLUTIONS

GuideOne Insurance Company selected Insurer Policy and Insurer Analytics, components of the Innovation Insurer suite from Innovation Group, to replace the company's legacy personal lines policy management systems.

GUIDEONE INSURANCE SELECTS INNOVATION GROUP’S INSURER POLICY AND INSURER ANALYTICS FOR PERSONAL LINES

Innovation Group today announced GuideOne Insurance Company (GuideOne) recently selected Insurer Policy and Insurer Analytics, components of the market-leading Innovation Insurer suite, to replace the company's legacy personal lines policy management systems.

REACH OUT AND TOUCH SOME...SOFTWARE?

Some call it nostalgia. Others call it stuck in a bygone era. No matter which, we all have to come to terms with the fact that the world has changed due to technology and we all need to evolve or be lost in history.

STOP TALKING, START DOING

Most if not all of us were raised believing you say what you mean and you mean what you say. But somehow, this seems lost when it comes to technology implementations today.

GETTING PERSONAL: CUSTOMER-DRIVEN PRODUCT INNOVATION

“It's really hard to design products by focus groups. A lot of times, people don't know what they want until you show it to them." - Steve Jobs It is no secret, and it is supported by many recent industry studies - attracting and retaining customers is the primary or secondary priority for insurance companies.

CLAIMS TECHNOLOGY Q&A: KEEPING PACE WITH CHANGES

Is technology keeping pace with the claims operations for property & casualty carriers? It all depends on who you ask.

THE FUTURE OF INSURANCE: INNOVATION FOR TRANSFORMATIONAL GROWTH

Sometimes, the stars all seem to align and that light can bring things into sharp focus. This year's IASA conference focused on knowledge and innovation.

WHO OWNS THE DATA ANYWAY?

Historically, insurers were more focused on the processes, especially with respect to agents. Until about eight years ago, if you asked an insurer who their customer was, the answer was, “Agents.”

MASTERING YOUR DATA

It may sound like an oversimplification to say that Data Mastery (DM) is the ability of an insurer to gain mastery of their data, so perhaps it would be better to say that DM is the ability of an insurer to gain business insight from raw data.

THE FUTURE OF INSURANCE: IT'S ABOUT THE DATA

Returning home from the ACORD-LOMA Forum (ACORD-LOMA) last week, I was reminded of a time about 12 years ago when I wrote that data is the lifeblood of the insurance industry and a strategic asset that needed effective management.

BUSINESS INSIGHT TO SHAPE THE FUTURE

Many people have written about the impact of the book "Moneyball: The Art of Winning an Unfair Game" by Michael Lewis not only on the Oakland Athletics, but also on modern businesses across industry boundaries.

TECH DECISIONS, NOVARICA ANNOUNCE 2013 RAVE AWARD WINNERS

Tech Decisions and Novarica announced the winners of the fourth annual 2013 RAVE Awards.

INSURANCE NETWORKING NEWS, CELENT ANNOUNCE VANGUARDS IN INSURANCE PRACTICES AWARD WINNERS

2013 Vanguards in Insurance Practices - Best Practices Award 1st place winner: AXA Global Direct – Avanssur (nominated by Innovation Group)

9 VENDORS, 6 INSURERS RECEIVE VIP AWARDS

Guidewire, IBM, Vertafore, AXA Global Direct – Avanssur, Zurich North America are just a few of the companies taking home Vanguards in Insurance Practices awards.

INNOVATION GROUP CUSTOMER SUCCESS AND PRAISE WINS INSURANCE IT RAVE AWARDS FOR INSURER CLAIMS

The Innovation Group plc (Innovation Group) today announced the company's Insurer Claims solution has once again been recognized with a 2013 Insurance IT RAVE Award.

INNOVATION GROUP ADDS INDUSTRY EXPERIENCE OF KAREN SULLIVAN TO NORTH AMERICAN SOFTWARE DELIVERY TEAM

Innovation Group today is pleased to announce that industry veteran Karen Sullivan is joining the company’s North American Software Team as EVP, NA Delivery.

CATASTROPHE MANAGEMENT: THROUGH THE EYES OF A PARTNER

Lessons from Hurricane Sandy and the Colorado wildfires.

INNOVATION GROUP SCORES HIGH IN NOVARICA ACE RANKINGS FOR INSURER CLAIMS

The Innovation Group plc (Innovation Group), today announced the company has achieved a Novarica Average Customer Experience (ACE) Silver Ranking (TM) of 94 for Insurer Claims.

INNOVATION GROUP, SANTAM AND INTEGRISURE FIRST TO PROCESS LIVE BATCH ON ASTUTE SWITCH FOR STRIDE

Innovation Group, a global provider of business process outsourcing (BPO) and software solutions to the insurance, financial services, automotive and property industries announced today that in conjunction with Santam and IntegriSure they became the first Insurer, Binder Holder and Service Provider to process the first live batch of insurance policies through the Astute switch for STRIDE on Wednesday 6 March 2013.

INNOVATION GROUP WINS 2013 IBM BEACON AWARD FOR BEST INSURANCE INDUSTRY SOLUTION

IBM Beacon Award Recognizes Innovation Group and Innovation Insurer for Technical Excellence, Industry Expertise and Innovation.

INNOVATION GROUP RELEASES NEW VERSION OF SUITE

New version of suite designed to support of personal, commercial and specialty lines.

INNOVATION GROUP WINS 2013 IBM BEACON AWARD FOR BEST INSURANCE INDUSTRY SOLUTION

The Innovation Group plc (Innovation Group), today announced the company and its flagship solution, Innovation Insurer, were named a winner of a 2013 IBM Beacon Award for Best Insurance Industry Solution.

INNNOVATION GROUP IMPROVES SUITE WITH FULL SUPPORT OF PERSONAL, COMMERCIAL, AND SPECIALTY LINES

The Innovation Group announces the latest release of its Innovation Insurer Suite, a platform that enables business change, responsiveness, growth and profitability through insight, innovation and performance for property & casualty insurers with any line of business and size.

NEW RELEASE OF INNOVATION GROUP'S INNOVATION INSURER SUITE FEATURES FULL SUPPORT OF PERSONAL, COMMERCIAL AND SPECIALTY LINES

The Innovation Group plc (Innovation Group), today announced the latest release of the company's award-winning Innovation Insurer Suite, which includes Insurer Policy, Insurer Claims, Insurer Configurator, Insurer Billing, Insurer Rating, Insurer Reinsurance and Insurer Analytics.

VIRTUAL VIEWPOINT: WHAT DOES THE FUTURE HOLD FOR YOUR ENTERPRISE?

Within the insurance industry, intensified consumer demands, increased competition, distribution channel evolution, product and service differentiation, as well as technology disruption, all contribute to a business environment of continual change.

BUILDING THE FUTURE-READY INSURER: A STRATEGIC ROADMAP FOR CHANGE

"The best way to predict the future is to invent it." - Alan Kay Alan Curtis Kay is an American computer scientist known for his early work on object-oriented programming, windowing graphical user interface (GUI) design and credited with inventing the concept of the laptop back in 1968.

INSURANCE CUSTOMER DIVERISTY MEANS INCREASED EXPECTATIONS, OPPORTUNITIES

To determine growth opportunities, insurers need to gain customer insight on the varying heterogeneous segments within existing and new markets.

START ALL OVER AGAIN: POLICY ADMIN IN THE 21ST CENTURY

If, like me, you are tired of reading (or in my case writing) articles on core systems replacement, you may have to rethink your attitude about what is going on in the insurance industry, particularly with policy administration systems.

NEW APPOINTMENTS STRENGTHEN INNOVATION GROUP'S GROWING NORTH AMERICA SOFTWARE BUSINESS

The Innovation Group plc (Innovation Group) today announced three new appointments for the North America Insurer Software business with Martyn Sutton named Chief Sales Officer, Tom Mann named Chief Operating Officer and Denise Garth promoted to EVP NA Strategic Marketing & Industry Relations and Head of Global Market Strategy.

FRAUD DETECTION SOFTWARE INCREASINGLY IMPORTANT

Celent report profiles 13 vendors and offers insights in terms of data sources, service and delivery options.

LAYING THE PATH FOR NEW INSURANCE MODELS

The historical assumptions that serve as the foundation of insurance and business models have been shaken these past few years.

MORE WHO'S USING WHAT: INSURANCE SOFTWARE IMPLEMENTATIONS

Homesite Group Inc. has selected the Insurer Claims and Insurer Analytics components of The Innovation Group's Innovation Insurer suite to replace the company's claims administration systems.

HOMESITE INSURANCE SELECTS INSURER CLAIMS AND INSURER ANALYTICS

The Innovation Group plc (Innovation Group) today announced Insurer Claims and Insurer Analytics, components of the Innovation Insurer suite, were selected by Homesite Group Inc. (Homesite) to replace the company's claims administration systems.

WHO'S USING WHAT: RECENT INSURANCE SOFTWARE SOLUTION DEALS

Austin Mutual Insurance has implemented the Innovation Auto solution from Innovation Group to deliver end-to-end auto claims and repair services for its personal and commercial auto business across nine states.

AUSTIN MUTUAL INSURANCE COMPANY SELECTS INNOVATION GROUP’S INNOVATION AUTO

The Innovation Group plc (Innovation Group) today announced Austin Mutual Insurance Company (Austin Mutual) has selected Innovation Auto to provide end-to-end auto claims and repair services for the company’s personal and commercial auto business across nine states.

INNOVATION GROUP RECEIVES STRONG OVERALL USE CASE RATING IN LEADING INDUSTRY ANALYST FIRM’S 2012 CRITICAL CAPABILITIES FOR NORTH AMERICAN PROPERTY AND CASUALTY POLICY MANAGEMENT REPORT

The Innovation Group plc (Innovation Group) today announced Insurer Policy, a component of the Innovation Insurer suite, received strong ratings for the six critical capabilities evaluated in the “Critical Capabilities for North American Property and Casualty Policy Management” report authored by Jeff Haner, principal research analyst for Gartner.

PREMIER PRIZM COMPLETES IMPLEMENTATION OF INNOVATION GROUP'S INSURER ANALYTICS

The Innovation Group plc (Innovation Group), today announced Premier Prizm, an industry leading medical management services company serving many of the top U.S. auto insurers, successfully implemented Insurer Analytics, a key component in Innovation Group's Innovation Insurer suite.

INNOVATION GROUP ANNOUNCES NEW RELEASE OF INNOVATION INSURER SUITE

The Innovation Group plc (Innovation Group), today announced the latest release of the company's flagship technology suite, Innovation Insurer, which includes Insurer Policy, Insurer Claims and Insurer Configurator.

INNOVATION GROUP RELEASES NEW VERSION OF INNOVATION INSURER SUITE

The Innovation Group announces the latest release of the company's flagship technology suite, Innovation Insurer, which includes Insurer Policy, Insurer Claims and Insurer Configurator.

INNOVATION GROUP UPDATES FLAGSHIP SUITE

Innovation Insurer upgrade designed to make the experience more customer-centric while decreasing operational and claims costs.

INNOVATION GROUP'S FULL PAGE ADVERTORIAL IN TECHDECISIONS SEPTEMBER ISSUE HIGHLIGHTING "CUSTOMER CENTRICITY AND CHANNEL CHOICE"

Read Innovation Group's full page advertorial in this issue on "Customer and Channel Choice" highlighting how we support this.

INNOVATION GROUP LISTED IN LEADING INDUSTRY ANALYST FIRM'S 2012 HYPE CYCLE FOR P&C INSURANCE

The Innovation Group plc (Innovation Group) today announced the company has been listed as a sample vendor in Gartner's "Hype Cycle for P&C Insurance 2012" published by Kimberly Harris-Ferrante on July 27, 2012.

INNOVATION GROUP LISTED IN LEADING INDUSTRY ANALYST FIRM'S 2012 HYPE CYCLE FOR P&C INSURANCE

The Innovation Group plc (Innovation Group) today announced the company has been listed as a sample vendor in Gartner's "Hype Cycle for P&C Insurance, 2012" published by Kimberly Harris-Ferrante on July 27, 2012.

INNOVATION GROUP LISTED IN LEADING INDUSTRY ANALYST FIRM’S 2012 HYPE CYCLE FOR P&C INSURANCE

The Innovation Group plc (Innovation Group) today announced the company has been listed as a sample vendor in Gartner’s “Hype Cycle for P&C Insurance, 2012” published by Kimberly Harris-Ferrante on July 27, 2012.

INNOVATION GROUP RELEASES NEW VERSION OF INSURER ANALYTICS

New version builds on Microsoft's BI technologies to measure, monitor, manage and uncover insights and opportunities.

INNOVATION GROUP EXPAND CAPABILITIES FOR ANALYTICS COMPONENT

The Innovation Group announces a new versionof Insurer Analytics, the business analytics component of the Innovation Insurer Suite.

INNOVATION GROUP ENHANCES INSURER ANALYTICS SOLUTION

What the vendor calls major enhancements to an already robust data master solution, include policy analysis, advanced analytics, data set visualization, dashboard manipulation and auditability for ETL.

INNOVATION GROUP ANNOUNCES EXPANDED CAPABILITIES FOR INSURER ANALYTICS

The Innovation Group plc (Innovation Group), today released a new version of Insurer Analytics, the business analytics component of the Innovation Insurer suite. The new release includes major enhancements for policy analysis, advanced insurance analytics, usability and extract / transform / load (ETL) process.

A NEW ERA OF CHANGE, DISRUPTION AND INNOVATION...IS YOUR POLICY SYSTEM READY?

It will likely seem cliche to say that the speed at which change is taking place today is faster than at any time in the last century, maybe even two.

INNOVATION GROUP ADDS MAACO REPAIR CENTERS TO INNOVATION AUTO MANAGED REPAIR NETWORK

The Innovation Group plc (Innovation Group), a global provider of business process services and software solutions to the insurance, fleet, automotive and property industries, is pleased to announce a new partnership with MAACO, a premier Multi-Shop Operator (MSO) repair operation in North America.

MORE THAN A RENTAL

The largest car rental company in the world has to deal with a large number of claims as well. Hertz and its European operations were unable to operate their legacy claims system effectively due to limited automation, according to David Voller, European claim manager, Hertz Claim Management, Hertz Europe Ltd.

2012 RAVE AWARDS - WHAT DOES IT TAKE TO BE A RAVE WINNER?

Although the insurance industry has a long history of building its own technology solutions, the pendulum has been firmly paused on the "buy" side of the "buy vs. build" spectrum for the last few years across most core application areas.

CLAIMS BEAT

Bill Garvey speaks with Denise Garth, SVP Strategic Marketing for Innovation Group. Denise discusses six strategic drivers underpinning a business and "claims revolution" ranging from changing customer expectations, business models and product innovation to data-driven decision capabilities. She explains strategic software choices including alternative, flexible pricing and delivery models critical in responding to market changes today and the future.

INNOVATION GROUP'S NEW RELEASE ENHANCES DATA CONVERSIONS

The Innovation Group, a provider of business process services and software solutions to the insurance industry, releases a new version of Insurer Conversion, the conversion component for the Innovation Insurer suite.

INNOVATION GROUP RELEASES NEW INSURER CONVERSION

New version attempts to enhance the capabilities of insurers handling data conversions.

INNOVATION GROUP'S NEW VERSION OF INSURER CONVERSION ENHANCES CAPABILITY OF INSURERS' TO HANDLE DATA CONVERSIONS SUCCESSFULLY

The Innovation Group plc (Innovation Group), a global provider of business process services and software solutions to the insurance, fleet, automotive and property industries, today released a new version of Insurer Conversion, the conversion component for the Innovation Insurer suite.

7 TECH SOLUTION PROVIDERS, 6 INSURERS RECEIVE AWARDS

Microsoft, Applied Systems and Prudential are just a few of the companies taking home a 2012 Vanguards in Insurance Practices award.

FUTURE OF INSURANCE INITIATIVE LAUNCHED BY INNOVATION GROUP'S NORTH AMERICA OPERATIONS

The Innovation Group ("Innovation Group" or "The Group"), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, is pleased to announce the launch of the Future of Insurance initiative by Innovation Group's North America operation.

INNOVATION GROUP CUSTOMER PRAISE WINS INSURANCE IT RAVE AWARDS FOR INSURER CLAIMS AND INNOVATION AUTO

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced the company's Insurer Claims and Innovation Auto solutions have been recognized with 2012 Insurance IT RAVE Awards.

2012 RAVE AWARDS WINNER: CLAIMS

Innovation Group: Insurer Claims Places Second.

FUTURE OF INSURANCE INITIATIVE LAUNCHED BY INNOVATION GROUP'S NORTH AMERICA OPERATION

The Innovation Group plc ("Innovation Group" or "The Group"), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, is pleased to announce the launch of the Future of Insurance initiative by Innovation Group's North America operation.

NEW CFO LEWIS MILLER BRINGS INCREASED STRATEGIC FOCUS TO INNOVATION GROUP'S NORTH AMERICA BUSINESS OPERATION

The Innovation Group plc ("Innovation Group" or "The Group"), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, welcomes Lewis Miller to the company as the chief financial officer (CFO) for Innovation Group's North America business.

INNOVATION GROUP RECEIVES 'POSITIVE' RATING IN LEADING ANALYST FIRM’S 2012 MARKETSCOPE ON NORTH AMERICAN P&C CLAIMS MANAGEMENT MODULES

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced that Insurer Claims, a component of the Innovation Insurer suite, received a “Positive” rating in the 2012 MarketScope for North American Property and Casualty Claims Management Modules report authored by Jeff Haner, principal research analyst for Gartner.

INNOVATION GROUP UPDATES ANALYTICS SOFTWARE

Microsoft BI platform enables analytics to provide extensive data mastery capabilities for insurers.

INNOVATION GROUP RELEASES NEW VERSION OF INSURER ANALYTICS WITH INNOVATIVE AND EXPANDED CAPABILITIES

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today released a new version of Insurer Analytics, the business analytics component of the Innovation Insurer suite.

INNOVATION GROUP ENHANCES SUITE OF PRODUCTS WITH CONFIGURATION COMPONENT

The Innovation Group, a provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, releases Insurer Configurator, a new component of the Innovation Insurer suite.

INNOVATION GROUP RE-ARCHITECTS INNOVATION INSURER SUITE, INTRODUCES NEW BUSINESS MODEL

The vendor celebrates the ease of use of the redesigned platform.

INNOVATION GROUP RELEASES INSURER CONFIGURATOR TO ENHANCE INDUSTRY LEADING INNOVATION INSURER SUITE

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today released Insurer Configurator, a new component of the Innovation Insurer suite.

TERRY SCHWARTING JOINS INNOVATION GROUP'S NORTH AMERICA SOFTWARE TEAM AS VP OF SALES

The Innovation Group plc ("Innovation Group" or "The Group"), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, is pleased to announce the appointment of Terry Schwarting to the position of vice president of sales for Innovation Group's software business in North America.

INNOVATION GROUP SCORES HIGH IN NOVARICA ACE RANKINGS FOR INNOVATION AUTO

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced the company has achieved a Novarica Average Customer Experience (ACE) Silver Ranking (TM) of 94 for Innovation Auto.

BUILD FOR CHANGE...A ROADMAP FOR THE FUTURE

Dramatic change. Regulatory demands. Fierce competition. Evolving expectations. Revamped operating models, and data, lots of data.

FIDELITY NATIONAL TITLE GROUP COMPLETES IMPLEMENTATION OF INNOVATION GROUP'S INSURER ANALYTICS

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced Fidelity National Title Group (FNTG) successfully implemented Insurer Analytics as part of phase one of the company's strategic initiative to automate and digitize the claims process in less than three months.

...AND NOTHING BUT THE TRUTH

No one likes to think of their company as being behind the technology curve, but those insurers operating without benefit of an advanced analytics system are doing exactly that. Scott Diekmann has a simple explanation for why his company, Premier Prizm, is currently in the process of installing an analytics system it licensed from Innovation Group.

INNOVATION GROUP RECOGNIZED IN LEADING INDUSTRY ANALYST FIRM’S INSURANCE BPO REPORT

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced the company has been recognized in Gartner’s 2011 Insurance BPO: Growing Demand and Maturing Provider Market report published by Kimberly Harris-Ferrante on December 19, 2011.

CONFIGURATION OR CONTORTION?

When choosing a policy administration system, insurers are looking for the ability to make as many changes as possible through "rules and tools"- based configuration rather than code-based customizations.

INNOVATION INSURER REVALIDATED FOR IBM'S INSURANCE INDUSTRY FRAMEWORK

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, is pleased to announce the re-validation of Innovation Insurer software for the IBM Insurance Industry Framework.

CELENT HONORS 23 INSURERS FOR EFFECTIVE USE OF TECHNOLOGY

The research and analysis firm Celent names its 2012 Model Insurers. Insurers are identified for their best practices in the use of technology across various area of the enterprise.

CELENT MODEL INSURER HONORS

Research and consulting firm Celent recognizes Nationwide's efforts at expert IT management of a 5-year, two-company consolidation; 23 other insurers noted for best practices.

INNOVATION GROUP CONGRATULATES COURTESY INSURANCE FOR WIN AS A 2012 CELENT MODEL INSURER

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, is pleased to congratulate Courtesy Insurance Company (Courtesy), part of JM&A Group, and a subsidiary of JM Family Enterprises Inc., for their recognition by Celent, a financial services technology research and advisory firm, as a "Model Insurer" for their effective use of technology.

DIRECT GENERAL SELECTS INNOVATION GROUP'S INNOVATION AUTO SERVICES

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced Direct General, a major regional insurer, selected Innovation Group's auto direct repair and independent adjuster services, delivered via the company's managed auto repair network (iMRN™), to enhance claims service and coverage.

THE FUTURE OF CLAIMS: FASTER, SMARTER, BETTER

To differentiate themselves, carriers will need to apply a host of mobile and data-intensive technologies to the claims process in the coming years.

MICHAEL PAULENKO JOINS INNOVATION GROUP'S NORTH AMERICA SOFTWARE TEAM AS VP OF POLICY PRACTICE

The Innovation Group plc ("Innovation Group" or "The Group"), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, is pleased to announce the appointment of Michael Paulenko to the position of vice president of Innovation Group's policy practice for Insurer Policy in North America.

INNOVATION INSURER SUITE SELECTED BY TWO MAJOR INSURERS

New Customer Wins Continues Momentum, Demonstrates Delivery Options and Business Value as a Best of Breed Suite

INNOVATION INSURER SUITE SELECTED BY TWO MAJOR INSURERS

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, is pleased to announce the selection of Innovation Insurer by two market-leading insurers in Australia following extensive evaluation processes with the newly-enhanced Innovation Insurer.

PREMIER PRIZM SELECTS INNOVATION GROUP'S INSURER ANALYTICS

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced Premier Prizm (Premier), an industry leading medical management services company, selected Insurer Analytics to strengthen the foundation of their service offering.

360 INSURANCE COMPANY IMPLEMENTS INNOVATION GROUP'S INSURER POLICY

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced 360 Insurance Company (360 Insurance), a new start-up and wholly-owned subsidiary of Mountain West Farm Bureau Mutual Insurance Company (MWFB), has implemented Insurer Policy as the foundation for the company's market expansion. Western Computer Services Inc. (WCSI), the IT services organization of MWFB, is hosting the application.

INNOVATION GROUP AWARDED FOR 'INSURER POLICY'

Celent awards the vendor for software solutions in four categores.

WHAT'S THE BIG IDEA

Within every insurance company, there is a wealth of ideas about how to improve processes and deploy technology in creative ways to solve business problems.

LEGACY LESSONS LEARNED

Strong executive sponsorships, getting staff buy-in and learning when to say "no" are key when beginning a large claims system replacement project.

INNOVATION GROUP RECOGNIZED WITH FOUR CELENT XCELENT AWARDS FOR INSURER POLICY

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced the company's Insurer Policy solution has been recognized as a leading solution with four XCelent awards in Celent's new reports, "Policy Management System Vendors: North American Personal P/C Insurance 2011 and North American Commerical P/C Insurance 2011."

INNOVATION GROUP CONTINUES EXPANSION OF NORTH AMERICA SOFTWARE TEAM

The Innovation Group plc ("Innovation Group" or "The Group"), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, is pleased to announce the appointment of Steve Rowbury as Executive Vice President (EVP) of Delivery for Innovation Insurer Software for North America.

NATIONWIDE INDEMNITY STICKS WITH INNOVATION GROUP, CHOOSES INSURER PYRAMID WORKERS' COMP SOLUTION

Innovation Group's Insurer Pyramid is a new .NET version of the system the vendor gained through the 2001 acquisition of Pyramid.

NATIONWIDE INDEMNITY SELECTS INSURER PYRAMID

Innovation Group today announced Nationwide Indemnity, a wholly-owned subsidiary of Nationwide Mutual Insurance Company, has selected the new Insurer Pyramid version 3.1 solution.

INSURANCE BPO MARKET UNDERGOING REVIVAL

The value proposition around managing growth and cost pressures, addressing the "new normal" of consumer requirements, and dealing with operational pain points are driving insurers to adopt insurance BPO.

FIDELITY NATIONAL TITLE SELECTS INNOVATION GROUP SOLUTION

Solutions expected to offer flexibility, functionality and ease of configuration to meet needs of title insurance business.

THE INNOVATOR JULY 2011

Innovation Group has always been described as a company that is different and promoting change.

INNOVATION GROUP LISTED IN LEADING INDUSTRY ANALYST FIRM'S 2011 HYPE CYCLE FOR P&C INSURANCE

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced the company has been listed as a sample vendor in Gartner's 2011 Hype Cycle for P&C Insurance published by Kimberly Harris-Ferrante on July 26, 2011.

FIDELITY NATIONAL TITLE GROUP, LARGEST U.S. TITLE INSURER, SELECTS INNOVATION GROUP'S INSURER CLAIMS AND INSURER ANALYTICS

Farmington, CT - August 3, 2011 – The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, is pleased to announce Fidelity National Title Group, Inc. (FNTG), the largest U.S. title insurance provider, selected Innovation Group's Insurer Claims and Insurer Analytics following an extensive evaluation process and in-depth PoC with the newly-enhanced components of Innovation Insurer. FNTG's parent company is listed on the NYSE and had approximately $5 billion in revenues in 2010.

CARRIERS PARTICIPATE IN INAUGURAL INNOVATION GROUP CUSTOMER ADVISORY BOARD CONFERENCE

The Innovation Group, a provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive, and property industries, announces the company held its inaugural customer advisory board (CAB) meeting in Chicago, with senior executives representing twelve leading insurance companies using Innovation Group's software and BPO solutions.

INAUGURAL INNOVATION GROUP CUSTOMER ADVISORY BOARD FOR NORTH AMERICAN

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced the company held the inaugural Customer Advisory Board (CAB) meeting in Chicago, Illinois with senior executives representing twelve leading insurance companies using Innovation Group’s software and BPO solutions. The meeting highlighted the need for transformation, innovation and collaboration and the significant ongoing impact strategically and competitively of using both software and BPO solutions.

INDUSTRY LEADERS DISCUSS KEY TRENDS AND IMPACT OF TRANSFORMATION, INNOVATION AND COLLABORATION

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions, fleet, automotive and property industries, today announced the company held the inaugural Customer Advisory Board (CAB) meeting in Chicago, Illinois with senior executives representing twelve leading insurance companies using Innovation Group's software and BPO solutions.

TECHNOLOGY TRANSFORMATION: IT'S AFFECT ON THE INSURANCE INDUSTRY'S FUTURE

Euan King, CEO North America for the Innovation Group, discusses key transformation issues for the insurance industry with Bob Hyle, editor-in-chief of Tech Decisions magazine and technology editor for PropertyCasualty360.com.

CLAIMS MANAGEMENT - TRANSFORMING THE ENTIRE CLAIMS PROCESS

Managing claims is a complex process requiring rapid changes to marketplace demands.

BACK ON TOP: POLICY ADMINISTRATION SYSTEMS

More intuitive software and better connectivity have carriers looking closely at policy administration systems once more.

IASA 2011: IT TOWN HALL PROVIDES FORUM FOR LEADERS

Against a backdrop of continued economic uncertainty, IT professionals are challenged to deliver the highest level of technical capability to the business in the most cost-effective manner.

2011 VIP AWARD WINNER - MOUNTAIN WEST FARM BUREAU AND INSURER ANALYTICS

Insurance Networking News (INN) and Celent released INN’s fifth annual technology solution provider ranking for the insurance industry last night at an awards event held at the ACORD LOMA Insurance Systems Forum in San Diego.

TELLING THE WOOD FROM THE TREES

Insurers are grappling with strained business conditions and toughened regulatory scrutiny. What are technology firms doing to help insurance companies respond to these demands?

INNOVATION GROUP CONGRATULATES MOUNTAIN WEST FARM BUREAU AND WESTERN COMPUTER SERVICES INC FOR THEIR VIP STANDARDS AND TECHNOLOGY BEST PRACTICE AWARD

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing and software solutions to the insurance, fleet, automotive and property industries, today announced Mountain West Farm Bureau (MWFB) and Western Computer Services Inc. (WCSI), were recognized at the VIP Awards sponsored by Insurance Networking News (INN) and Celent.

INNOVATION GROUP RE-ARCHITECTS INNOVATION INSURER SUITE, INTRODUCES NEW BUSINESS MODEL

Farmington, Conn.-based Innovation Group, a provider of business process outsourcing (BPO) and software services, has relaunched its Innovation Insurer Suite, now positioning the platform for development of competitive and innovative business processes by insurers.

2011 VIP AWARD WINNERS ANNOUNCED

In the 2011 Vanguards in Insurance (VIP) ranking, insurers were asked to name the technology firms that represent the "best of the best" in terms of the value they deliver.

INNOVATION GROUP RE-ARCHITECTS INNOVATION INSURER SUITE, INTRODUCES NEW BUSINESS MODEL

The vendor celebrates the ease of use of the redesigned platform.

INNOVATION GROUP, ESTIMATOR TECHNOLOGIES PARTNER ON DAMAGE ESTIMATOR

The Innovation Group, a provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive, and property industries, announces a strategic partnership with Estimator Technologies' Instant Estimator to enhance Innovation Group's BPO service, Innovation Auto.

AMERICAN FARMERS AND RANCHERS ADOPTS INNOVATION GROUP'S MANAGED REPAIR NETWORK

The managed repair network exemplifies Innovation Group's strategy to provide software and services that can help tier 2 and tier 3 P&C companies to compete with large national insurers.

AMERICAN FARMERS AND RANCHERS (AFR) SELECTS INNOVATION GROUP'S MANAGED REPAIR NETWORK

Selection Strengthens AFR's Claim Service and Coverage for their Customers

INNOVATION GROUP LAUNCHES NEW INNOVATION INSURER SUITE AND NEW BUSINESS MODEL

Innovation Group announces the launch of the newly re-architected Innovation Insurer suite, and a new business model leveraging Innovation Insurer as a platform for development of competitive and innovative business processes by insurers.

INNOVATION GROUP’S BPO BUSINESS PARTNERS WITH ESTIMATOR TECHNOLOGIES TO OFFER THE FIRST DIRECT TO CONSUMER INSTANT ESTIMATES FOR AUTO DAMAGE

Strategic partnership enables Innovation Group’s managed repair network of auto body shops to enhance customer service and self-service options with real-time estimates through utilizing cutting-edge Instant Estimator technology

INNOVATION GROUP RECOGNIZED WITH 2011 INSURANCE IT RAVE AWARD FOR INSURER CLAIMS

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing and software solutions to the insurance, fleet, automotive and property industries, today announced the company's Insurer Claims solution has been recognized with a 2011 Insurance IT RAVE Award.

CLEAR DATA STRATEGIES BECOMES EXCLUSIVE RESELLER OF INSURER PYRAMID

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing and software solutions to the insurance, fleet, automotive and property industries, today announced that Clear Data Strategies (CDS) will be the exclusive reseller of Insurer Pyramid, a workers' compensation solution suite.

INNOVATION GROUP STRENGTHENS NORTH AMERICA SOFTWARE TEAM

Chester Gladkowski and Ray Dowling join Innovation Group's North America Software sales team focusing on Innovation Insurer Software.

A NEW NORMAL...A NEW FUTURE

The recent financial crisis has profoundly impacted the P&C Insurance industry. Low investment yields, exposure of long-term underwriting losses, increased competitive pressures, limited growth, and regulatory uncertainty are just a few of the long-term implications insurers are beginning to understand.

BACK TO THE FUTURE.....IT'S ALL ABOUT THE CUSTOMER!

Today, insurance is "going back to the future" by refocusing on the customer. Why?

WHERE INNOVATION BEGINS VOLUME 2, ISSUE 1

Industry analysts indicate that 2011 is the year of growth strategies, funded from new investment and reallocation of operational savings. Innovation Group is uniquely positioned to help our 170+ customers in the US market.

BEAUTIFUL WORDS FOR INSURERS

Saying a project is under budget and ahead of schedule is music to the ears of IT and business leaders alike.

INSURER ANALYTICS - STRATEGIC COMPETITIVE DIFFERENTIATOR

Data is the lifeblood of the insurance industry. It feeds, sustains and protects insurance organizations of all types and sizes.

INNOVATION GROUP CONTRIBUTES TO ACORD CAPABILITY MODEL AND USE BY CELENT IN BPO RESEARCH

The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, announced their contribution to the ACORD Framework helping to expand the model to support additional business capabilities for the insurance value chain.

INNOVATION GROUP CONTINUES TO STRENGTHEN NORTH AMERICA BPO TEAM

Michael O'Leary Joins as Vice President Auto Operations, Focusing on Innovation Auto BPO Services

BEAUTIFUL WORDS

Thirty year legacy systems have a hard time meeting the needs of the a 21st century property/casualty insurer - in this case Mountain West Farm Bureau Insurance.

INNOVATION GROUP’S BPO BUSINESS ANNOUNCES NEW SERVICES FOR INSURERS

Innovation Adverse Subrogation and Innovation Heavy and Specialty Equipment provide P&C insurers specialty services to enhance the customer claims experience

BPO NOW IT'S PERSONAL

Insurers' need for cost savings and business transformation is driving many to look for specialized, long-term relationships in a maturing BPO space.

MODERN POLICY SOLUTIONS FOR TODAY'S CHALLENGES AND TOMORROW'S OPPORTUNITIES

Change. It's constant. But the last few years have seen unprecedented, unpredictable and uncontrollable change in the insurance market.

THE INSURANCE TIPPING POINT: INNOVATION AND TRANSFORMATION

...history has seen many tipping points, which have offered opportunities to use technology, thereby creating leaps in innovation and transformation. It is easy to believe that another “tipping point” is underway today.

NEW BUSINESS PROCESS OUTSOURCING: A STRATEGIC BUILDING BLOCK FOR INNOVATION

Over the last four decades, outsourcing has morphed as business models evolved, technology advanced and competition for resources and expertise expanded.

THE INNOVATOR

The insurance industry is undergoing significant change, altering age-old assumptions and business practices. Whether with customer demographics, new technology, or new business models, leading companies are embracing this change and “disruption” with creativity and innovation to differentiate them and create bottom line business value.

TIPPING POINT … INNOVATION AND TRANSFORMATION

Denise Garth, Vice President Global Industry Affairs, Innovation Group, looks at the emergence of consumerization in the insurance industry which requires innovation, and says that companies must embrace technology to unleash innovation.

WESTERN COMPUTER SERVICES IMPLEMENTS INNOVATION GROUP'S INSURER ANALYTICS

The implementation is the first of several parallel efforts to implement its Innovation Insurer components, including Insurer Policy and Insurer Clams, for WCSI's customer, Mountain West Farm Bureau.

VIRTUAL VIEWPOINT: VENDORS AS PARTNERS

Leading, innovative insurers have changed their views of vendors from a tactical to strategic focus due to vendors’ impact on the organization and recognition that they are an extension of the insurer, enabling, creating new requirements as well as opportunities for innovation and collaboration.