North America

Innovation Business Process Services- Partner for Success


"We are extremely pleased to be partnering with Innovation Group to enhance and strengthen our customer experience for auto claims. Their breadth of services and processes combined with best practices and detailed reporting ensure estimate accuracy and will enable Austin Mutual to enhance the entire claims process with consistency to provide our policyholders with options and a superior claim experience keeping with the Austin Mutual Customer Experience (ACE)."


Kendall Woodward
Claims Manager
Austin Mutual

To achieve success in today's competitive marketplace, insurers need a trusted partner who they can trust and who can provide the services they need to be successful. You don't have to go it alone!

Today, insurers have very specific goals and demands including:

  • Being more competitive
  • Providing customer service excellence
  • Transforming the claims process
  • Managing claims indemnity costs
  • Rapidly rolling out new products and services
  • Being more agile in business and technology

At Innovation Group we realize that to achieve these goals, you need a partner that can provide a range of capabilities that fit your needs and will provide you with an overall best-of-breed solution that aligns with your brand and exceed customer expectations. You need a partner that will improve your efficiency today and make you future-ready!


The Solutions for You!


Innovation Insurance Services

Innnovation Group provides services uniquely designed to support P&C insurers for claims.  Our services include:  Innovation First Notice, Innovation Auto and Innovation Property.  


Innovation Supply Chain

Innovation Group manages a broad set of vendors to provide a robust and efficient supply chain to maximize quality, priority, scale and value while minimizing cost for the claims process.  This includes our industry leading managed repair networks for auto and property.


Innovation Fleet Services

Innovation Group provides a fully integrated program to manage fleets, particulary for accidents which are time-consuming and costly.


At a Glance

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