North America

Insurer Claims - End-to-End Claims Management & More


"Innovation Group's Insurer Claims and Insurer Analytics technology have impressed us throughout the evaluation and selection process. As we migrate from our custom-developed claims platform, we expect key benefits in time-to-market and out-of-the-box capabilities. Beyond that, we are focused on enhanced analytics to support claims management, as well as product development and pricing. Innovation Group's technology fits well with our overall architecture and we are excited to partner with them as we continue to innovate and improve the overall customer experience."

Peter B. Settel



This award winning solution provides end-to-end claims capabilities to reduce operational costs, enhance customer service, provide effective supply chain management, cat management, fraud management and business insights.

Meet today's challenges of an increasing number of severe weather events, evolving distribution channel preferences, a shortage of qualified, skilled workers and failing technology infrastructure. Make sure your claims system is responsive and up to the challenges!

Insurer Claims proactively helps you meet day-to-day claims demands while transforming your operation to meet whatever may come tomorrow making you future-ready.

The Solution

Insurer Claims uses a modern SOA architecture with pre-built and re-usable services that ease integration and costs.

It includes an extensive set of “out of the box” capabilities including business rules, portals, screens, 3rd party integrations, and reporting. The data model, screens, product definitions, business rules and workflow are managed in our Insurer Configurator to quickly define, model, implement and modify processes to meet specific claims business needs. You can change as needs demand!

Insurer Claims provides all core claims capabilities including FNOL, Property & Auto Damage Claims, Injury, Subrogation Fraud Management, Cat Management and much more …

  • Supply Chain Management
    Integrate with your supply chain or BPO services including repair networks, glass repairers, adjusters and contractors.
  • Fraud Management
    A fraud engine with pre-built rules evaluates more than 50 common fraud indicators. Case management functionality supports fraud investigations from start to closure.
  • Catastrophe Management
    Define catastrophes, identify claims, and modify workflow and assignments.
  • Geo-Coding & Mapping
    Out-of-the box integration with Google Maps and QAS to enable geo-coding and mapping functionality throughout the claims process.
  • Insurance Specific Analytics
    Proactively analyze, manage and grow your business with data-intense decisioning, out-of-the box dashboards and key measures.
  • Lower Total Cost of Ownership
    Get a lower Total Cost of Ownership (TCO) with no additional license, maintenance or integration costs for Analytics, Supply Chain Management, CRM or Billing.
  • UI Design Capabilities
    Broaden the pool of potential employees and ease on-boarding with the UI design, language and help capabilities.


Benefits and Results


Operational Excellence
Productivity increase up to 40% and claims staff reduction of 25-30%.

Reduced claims costs by 10% and complaint improvement by 15%.

Managed the largest storm season in company history with double the expected claims.



Increased Insights
Provided real-time analysis to deploy adjusters and trigger engagement of third-party adjusters

Delivered daily tracking of losses and reserve management, plus reporting to forecast reinsurance triggers







Faster Processing
Closed claims 30% faster while ensuring responsiveness and customer service during a crisis situation



Save with Decreased Loss
Reduced LAE and indemnity spend by 8-10% and claims leakage cost by 10%.

Innovation Group produces award winning solutions for the P&C industry.

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    Industry Recognition
Innovation Insurer has been recognized by leading analyst firms in reviews and ratings.

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